Hello! While we may not have the exact role you're looking for right now, we're always looking for passionate, curious, and empathetic people to join our team. Please apply below and tell us what excites you about working at Customer.io.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,700 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Our core values

When you join Customer.io, you are becoming a part of a global, remote-first team of 200+ individuals who live by our core values:

Empathy - Treat people with courtesy and kindness while trying to understand where they’re coming from.
Transparency - Build trust and commitment through openness, dialogue, and accountability, within our team and with our customers.
Responsibility - When people act and think like owners, everyone feels empowered to make our company the best it can be.
Awkwardness - Celebrate the things that make you unique and do the same for your co-workers.

Benefits at Customer.io

Unlimited PTO - we recommend 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
100% medical, dental, vision, and supplemental insurance for you and your dependents
16 weeks paid parental leave - for birth, adoption, or foster care
401k retirement matching - up to 5% dollar for dollar match to retirement contributions
Health and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
Home office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best work
Internet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plans
Co-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environment
Learning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills
1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you choose
Opportunities to meet in-person with your peers throughout the year
Flexible schedule, work anywhere you want! - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

If you're excited to work alongside a talented group of individuals spanning 14 countries, and for a people-first company that empowers you to succeed, please apply below. Include a cover letter and tell us more about the work you love to do, and why you're excited to join Customer.io. We look forward to hearing from you!

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

What are your pronouns? (e.g. She/Her/Hers, He/Him/His, They/Them/Theirs, etc.)

It's important to us to address you in the way you're most comfortable. This information is included for inclusivity purposes only and is not required.

What is your preferred first and last name? *

If you reside (or plan to reside) in the U.S.: Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? *

Are you located in any of the listed countries? This would be the location you plan to consider your primary residence and are legally authorized to work in. *

France, Italy, Brazil, Russia, Sri Lanka, Guatemala

What excites you about working at Customer.io? *

Please select what team at Customer.io mosts interests you. *

If you're interested in an engineering role at Customer.io, please select the focus area that best aligns with your interests and experience. *

Please list any specific roles/titles that are of interest to you. *

i.e. Customer Success Manager, Sales Development Representative, Product Designer

How many years of experience do you have in your area of interest? *

Anything else you would like to share?

LinkedIn Profile

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Customer.io’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Please reach out to our support team via our help center.

Please complete the reCAPTCHA above.

Future Opportunities

Apply for this Job

Voluntary Self-Identification

Voluntary Self-Identification of Disability