Who We Are

What do Airbnb, Slack and Salesforce have in common? They use Culture Amp every day to make their workplaces better, along with over 3,000 other companies from around the globe, making up a community who stand together to improve the world of work.

We are a remote-friendly org, with offices in Melbourne, San Francisco, New York, and London. Culture Amp isn’t just for fast-growing startups - we’re for every organization that wants to put culture first. By making it easy to collect, understand, and act on employee feedback, we enable People teams to make better decisions, demonstrate impact, and turn company culture into a competitive edge.

It’s what makes us the world’s leading people & culture platform.


The Opportunity at Culture Amp

We are open to remote candidates in the United States for this role 

You are deeply curious and passionate about people and culture. At heart, you're what we call a people geek. Culture Amp is looking for an exceptional Retention Account Manager to join us in our mission to make as many culture-first companies possible through accessible people analytics. 

As one of the members of the Retention Account Management team, you will:

  • Building out new playbooks and processes associated with this new team and iterate your approach as you go
  • Own a net revenue retention quota for our current customer base targeted at the Small and Midmarket level
  • Be able to confidently present our full product suite to existing customers
  • Work with our scaled renewal team to handle more complicated renewal processes
  • Work closely with Customer Success to identify At Risk Customers during the subscription year, build rapport and identify value propositions with the prospect
  • Reestablish connections with customers who may have had contact changes
  • Collect feedback on any consistent blockers to value to share with Product and CS teams

What You Bring to Our Camp

  • Proven track record of achieving net revenue retention sales goals within an existing customer base at the small business and mid-market level
  • You are great at working with Customers and diagnosing issues standing in the way of obtaining value from a Saas product
  • You build rapport quickly with individuals, sometimes in stressful situations
  • Experience working effectively with cross-functional teams and all levels of management (internally and externally)
  • Ability to manage a number of accounts/opportunities (25+) while maintaining focus on goals
  • Strong presentation and communication skills
  • A passion for people and analytics

 

After 3 months, you will...

  • Developed a series of playbooks and processes aligned with the goals to identify and start conversations with At Risk accounts
  • Be able to confidently present our full product suite to existing customers 
  • Partner with the Customer Success team on the Customer Journey to identify and approach At Risk Customers 

A few highlights from Culture Amp:

 

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

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