What do Airbnb, Slack and Salesforce have in common? They use Culture Amp every day to make their workplaces better, along with over 2,500 other companies from around the globe, making up a community who stand together to improve the world of work.
With offices in Melbourne, San Francisco, New York, and London, Culture Amp isn’t just for fast-growing startups - we’re for every organization that wants to put culture first. By making it easy to collect, understand, and act on employee feedback, we enable People teams to make better decisions, demonstrate impact, and turn company culture into a competitive edge.
It’s what makes us the world’s leading people & culture platform.
The Opportunity at Culture Amp
You enjoy the idea of managing the end-to-end experience for Enterprise customers, from the moment they sign up to the point at which they are singing our praises to anybody who will listen. You revel in the idea of helping customers to plan, project manage, design, launch, analyze and communicate survey results. You're confident in your ability to creatively solve customer problems. You get a kick out of forming relationships with customers and making sure that they are in love with us every time a renewal comes around. And you'll constantly be thinking about ways in which we can improve our product and the way we deliver it.
You're deeply curious and passionate about people and culture. At heart, you're what we call a #peoplegeek. Culture Amp is looking for exceptional, team-oriented people interested in working within a close-knit customer team in our New York office that builds effective relationships with thousands of the world's most innovative companies.
Your role at Culture Amp
Proactively drive customer adoption, retention and overall success
Train customers in using our platform and more broadly, the domain of people and culture
Identify and develop opportunities for expansion where our platform can assist customers beyond their initial use
Ensure customer support requests are resolved efficiently and effectively
Be a customer advocate by providing feedback to the product and engineering team on improving the platform to better solve our customers' challenges
Drive customer renewals in collaboration with our Sales Geeks
Contribute to our customer support platforms by developing knowledge base content and re-useable support artifacts
What You Bring to Our Camp
Background in a customer-facing role at a SaaS company is highly preferred
Undergraduate degree (kudos for Industrial-Organizational Psychology or HR/Business Analytics)
Experience dealing with high-value customer accounts and projects
Proficiency with tools such as Slack, Zendesk, and Salesforce
An insatiable hunger for delivering on customer commitments
What We Offer
You’ll be supported as you develop in your role and have access to great benefits such as our ‘Coaching for Everyone’ and ‘Learn Yourself Up’programs. You’ll also receive a competitive package plus generous stock options, private healthcare, flexible working and other benefits.