Center for Social Dynamics is the fastest growing Autism Services Company in California and we're looking for a new leader to become the administrative and leadership head of our South Bay Regional offices. The Regional Director would be responsible for overseeing the Clinical and Administrative operations of our Santa Clara office and our Gilroy office, Regional Directors would be responsible for traveling to both of these locations as well as our Alameda headquarters on a regular basis.
Manages the administration functions and oversees general operations of a territory and a team of Program Supervisors, Program Coordinators, Clinical Directors and where appropriate an administrative team.
Essential Job Functions:
Adheres to CSD’s Commitment to Quality Standards.
Coordinates and monitors client treatment programs and provides work direction to a team of Program Supervisors and Clinical Directors in compliance with CSD’s Commitment to Quality Standards.
Assures direct reports’ responsibilities, authorities, and accountabilities are defined, understood and fulfilled via the creation and maintenance of thorough job descriptions and the implementation of measurable performance targets and training tools. Additionally, provides on-going training in the areas of staff management, program implementation and the completion of clinical documentation in compliance with state regulations.
Conducts timely performance reviews for all direct reports. New employees will receive their first review after 90 days of employment and annually.
Evaluates programs, policies, procedures, and service delivery on an on-going basis, and recommends changes and enhancements, as needed. Collaborates with other administrators to assure consistency of customer contact and service delivery per CSD’s Commitment to Quality Standards. In collaboration with Senior Management and Human Resources, participates in recruitment, selection, hiring, termination, and coaching of program staff.
Responsible for performing labor-to-demand analysis on an on-going basis. With senior management, determines hiring needs for identified region(s). Conducts interviews and/or monitors interview process for clinical candidates and makes hiring recommendations to senior management.
Monitors quality of operations and will be held accountable for timely and accurate timesheet preparation and appointment rendering. Will also be held responsible for direct reports meeting their productivity standards.
Maintains a billable productivity margin per the attached ‘Regional Director Billable Productivity Margin’ document. Depending on the licensure and/or certification possessed, expected to provide supervision to employees for the accrual of hours toward licensure and/or certification. Depending on the licensure and/or certification possessed, edits and approves assessment reports completed in the supervised region. Productivity margins are subject to change.
Responsible for minimizing client and staff session cancellations. Performance will be based on monthly cancellation rates, number of clients in treatment (i.e. receiving high-level, mid-level and direct services), and the responsibilities outlined on this job description. Cancellation rates shall be measured monthly as follows:
Total Scheduled Hours minus Holiday/Vacation Cancelled Hours = Net Scheduled Hours
Total Cancelled Hours minus Holiday/Vacation Hours = Net Cancelled Hours
Net Cancelled Hours divided by Net Scheduled Hours = Cancellation Rate
Conducts quarterly Quality Assurance reviews of client files and treatment programs and on-going file reviews to ensure accurate and timely file creation and maintenance by direct reports.
Communicates and collaborates effectively and efficiently with insurance providers’ case managers to ensure that
all family grievances are properly addressed, treatment teams are adhering to CSD’s Commitment to Quality Standards and assure client continuity of care.
Oversees all administrative functions and general operations for assigned territory. Oversees Center Coordinator if present. Performs administrative duties as required.
Coordinates and/or conducts general staff and individual care team meetings, client meetings, in-services,trainings, and other external meetings as needed. Performs other duties as assigned by senior management.
Remains current regarding new research, current trends and developments in special education and related fields.
Positions Supervised (Direct Reports):
- Provides work direction to Program Supervisors, Program Coordinators, Clinical Directors and Behavior Specialists.
- Provides work direction to Administrative Team.
- Provides supervision and guidance in rendering.
Minimum Education or Training Equivalent to:
- Bachelor’s degree from an accredited college or university in related field preferred or equivalency.
Minimum Years of Additional Related Experience:
- Three years of experience in a Behavioral Health leadership position with public contact, or equivalent combination of education and experience in personnel management.
Special Qualifications (Skills, Abilities, Licenses):
- Demonstrates leadership, organizational and administrative skills; knowledgeable and proficient in the use of office equipment and systems.
- Computer proficient in word processing, database, spreadsheet and Internet software programs.
- Knowledgeable of methodologies found to benefit children with autism spectrum disorders, including Applied Behavioral Analysis (“ABA”), Early Start Denver Model (“ESDM”), Treatment and Education of Autistic and related Communication-Handicapped Children (“TEACCH”), Picture Exchange Communication System (“PECS”), and Pivotal Response Training (“PRT”).
- Able to professionally and effectively interact and communicate, verbally and in writing, with volunteers, staff, clients and a public from diverse cultural, socioeconomic, and disciplinary backgrounds. Strong editing skills.
- Able to work independently and as part of a team, take initiative, prioritize and accurately perform multiple tasks, and efficiently meet deadlines and changing priorities.
- Able to consistently demonstrate good judgment and decision-making skills.
- Able to exercise confidentiality and discretion pertaining to the work environment.
- Able to appropriately interpret and apply policies and procedures.
- Able to travel Bay Area-wide; reliable transportation needed (proof of valid driver’s license, current auto insurance ID card, and acceptable driving record per company policy).
Physical Requirements (Approximate Percent per 7.5-hour Workday):
- Constant visual stimulation, including close vision, distance vision, reading, computer work (up to 100%).
- Constant sitting; frequent up and down out of chair (up to 90%).
- Constant use of telephone, speaking, listening (up to 70%).
- Constant document handling, use of copier and fax machine, filing (up to 70%).
- Frequent typing, use of computer (up to 60%).
- Occasional walking around building (up to 20%).
- Occasional bending, reaching, stooping, pulling (up to 20%).
- Occasional lifting, carrying, moving of items up to 20 pounds (up to 10%).
- Occasional walking to, bending to enter, sitting and using upper and lower limbs to drive car (up to 5%).