CrunchTime! Information Systems (www.crunchtime.com), provider of the hospitality industry’s leading enterprise operations platform is seeking new team members across its organization to help it scale operations as it experiences record growth.  

Since its inception in 1995, when the company created the industry’s first web-based back-office system, our platform has been adopted by the world's most iconic brands in the Restaurant, Cruise, and Leisure and Entertainment industries; and is in operation at tens of thousands of locations around the world.  We combine the financial depth and stability of an established company, with a “there are no limits to what we can accomplish together” culture of a startup. 

This role has strategic responsibility for the successful creation, communication, monitoring, and improvement of the technology operations process. This is a hands-on management position.

*This position offers 100% remote flexibility. 

What You Will Do:

  • Manage 24x7 operations team including US based employees and offshore contractors
  • Responsible for the deployment and availability of CrunchTime’s customer platform
  • Evaluate and establish key metrics to identify platform health
  • Daily, weekly, and monthly reporting on key metrics
  • Identify areas of opportunity to increase availability and performance of CrunchTime’s platform
  • Develop real-time dashboards to instrument platform health.
  • Lead a continuous improvement initiative to make our teams more effective according to our KPIs
  • Share results and propose actions based on these initiatives
  • Serve as change management agent and lead
  • Partner with technical leadership and other key stakeholders on resource utilization and quality tracking, including reporting, KPIs and continuous utilization improvement.
  • Establish consistent KPIs, rollout across verticals, manage performance to assure we consistently achieve KPIs
  • Drive a culture of standardization, automation, innovation, and collaboration

To Be Successful You Will Have:

  • 3+ years leadership experience in an operations management role
  • Experience in a SaaS environment
  • Previously worked in an Oracle database environment
  • Linux administration experience
  • Experience with various monitoring tools covering infrastructure, database performance APM, and RUM
  • Proven stakeholder management, negotiation and relationship building experience
  • Excellent leadership and communication skills

Enjoy Excellent Benefits: 

CrunchTime team members enjoy a competitive salary and access to a progressive benefits program which includes the following: 

  • Health and dental insurance and vision plan 
  • Disability, life and AD&D insurance
  • Flexible spending accounts for dependent and medical care
  • Generous paid time off plan
  • 401K plan with employer match
  • Employee Assistance Program (EAP)
  • Educational assistance for approved courses
  • Commuter benefits, including parking reimbursement
  • Friday lunch spread catered from Boston's top restaurants
  • Bagel Tuesday's provided from Bruegger's 
  • Thirsty Thursday's featuring the best local craft brews and ales
  • Stocked coffee from Starbucks, Caribou, Dunkin' Donuts, plus Bevi sparkling water 
  • Generous employee referral bonus
  • Standing desk option

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