Sales Engineer

CrunchTime! Information Systems (www.crunchtime.com), provider of the hospitality industry’s leading enterprise operations platform, is seeking new team members to help scale operations as it experiences record growth.

Since its inception in 1995, when the company created the industry’s first web-based back-office system, our platform has been adopted by the world's most iconic brands in the Restaurant, Cruise, Leisure and Entertainment industries; and is in operation at tens of thousands of locations around the world. We combine the financial depth and stability of an established company with a “there are no limits to what we can accomplish together” culture of a startup.

CrunchTime! Information Systems (www.crunchtime.com) is looking for a Sales Engineer to join our Sales team.  This individual must be highly motivated, goal-oriented, and responsible for providing pre-sales support to the sales team.  The candidate for this position should have a deep knowledge of the hospitality industry and possess a strong technical background with experience in selling and/or supporting SaaS product, services, and solutions.

Primary Responsibilities: 

  • Become proficient in understanding the capabilities and practical applications of the entire CrunchTime product suite
  • Develop and deliver compelling, high energy software product demonstrations for domestic and international prospects
  • Present the CrunchTime platform to prospective customers in-person, virtually via Teams, and at external events such as trade shows, conferences, and seminars
  • Respond to functional and technical elements of RFI’s/RFP’s
  • Be an active listener who can effectively align customer pain points and functionality requirements within CrunchTime’s solution
  • Assist sales team in identifying technical and business differentiators in sales opportunities
  • Develop and share a point of view on CrunchTime’s product differentiators and product gaps
  • Understand and be a resource for all existing customer base success drivers
  • Monitor industry and technology trends
  • Travel commitment of up to 25%

Qualifications

  • Bachelor's Degree
  • 4-6+ years of SaaS experience (preferably in the hospitality industry) as a sales engineer, account manager, solution architect or in a technical support role; strong preference for candidates with at least 1 year of pre-sales experience
  • Excellent communication and presentation skills; must be dynamic and energetic in presenting complex ideas to prospective clients from VP to C-level and business or technical audiences
  • Outgoing personality that builds strong relationships with stakeholders quickly
  • Demonstrated understanding of the key food, labor and financial processes within the hospitality industry
  • Possess deep understanding of key technologies underpinning modern B2B SaaS solutions
  • Ability to explain products and value propositions to a wide range of audiences (executive, technical, etc.)
  • Skilled at translating product features into value propositions and customer outcomes
  • Ability to both see and convey the “big picture" while also being able to drill-down into the nuances of complex requirements
  • Energetic, persuasive and compelling presentation style
  • Professional written communication and capacity to respond to RFIs/RFPS and requirements documents
  • Strong problem solving and analytical skills
  • Must excel at working in a team selling environment
  • Nice to have: restaurant management experience and/or extensive knowledge of the restaurant/hospitality industry

Enjoy Excellent Benefits:

CrunchTime team members enjoy a competitive salary and access to a progressive benefits program which includes the following:

  • Health and dental insurance and vision plan            
  • Disability, life and AD&D insurance
  • Flexible spending accounts for dependent and medical care
  • Generous paid time off plan
  • 401K plan with employer match
  • Employee Assistance Program (EAP)
  • Educational assistance for approved courses
  • Commuter benefits, including parking reimbursement
  • Friday lunch spread catered from Boston's top restaurants
  • Bagel Tuesday's provided from Bruegger's
  • Thirsty Thursday's featuring the best local craft brews and ales
  • Stocked coffee from Starbucks, Caribou, Dunkin' Donuts, plus Bevi sparkling water
  • Generous employee referral bonus
  • Standing desk option
  • Monthly local community volunteer programs

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