We're Cruise, a self-driving service designed for the cities we love.
We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.
If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.
About the role:
We're looking for an IT Support Lead to join our team! It’s a fast-paced environment in which you’d be working on cutting-edge technologies. We need experienced technical leaders who are comfortable with scale and complexity and able to think on their feet, and who can find creative solutions to interesting problems.
Day-to-day responsibilities include:
Work alongside with a team of Associate and Senior IT Support Specialists, effectively fostering and mentoring career direction and technical growth
Assist IT Management with driving team direction across global offices
Deliver and foster an exceptional environment focused on customer service
Participate and lead multi-functional projects and meetings as a primary partner of all technology, ensuring all aspects of impact to Cruise are considered including user experience, communications, infrastructure, platforms, security, and others.
Strategically develop and lead quarterly objectives and bi-weekly sprint work\
Define IT policies and best practices, communicate change, and ensure successful cross-team adoption
Solve sophisticated problems across all Cruise departments and functions
Proactively identify gaps in systems and operations, and enable others to engineer solutions
Own hiring processes by recruiting, creating guides, building calibration, and interviewing
Maintain relationships with vendors and 3rd party providers
You should apply for this role if you have the following qualifications:
4+ year(s) of modern Enterprise IT experience
5+ year(s) of relevant technical customer support experience
2+ year(s) of experience leading projects
1+ year(s) of people management or team leadership
Experience defining team SLOs and SLAs based on data analysis
Experience with ticket queue management, defining
Domain expert in one or more modern enterprise services
Experience promoting a culture of giving and receiving feedback
Proven track record of excellent customer service and technical prowess
Excellent communication and interpersonal skills; proficient at interacting with partner teams, executive leadership, and the company as a whole
Extensive technical knowledge of mobile and desktop operating systems (ie. macOS, Ubuntu, Windows 10, ChromeOS, iOS, Android)
Intermediate understanding of networking concepts and troubleshooting
Deep understanding of IAM and productivity suite administration (ie. Okta, Google Workspace)
Understanding of Mobile Device Management (ie. Workspace ONE, SimpleMDM, Intune)
Demonstrated experience understanding complex issues, and explaining them in terms appropriate for technical or nontechnical customers
Passion for continuous improvement, efficiency, scalability, and user experience
Knowledge of video conferencing solutions and support
Ability to be on-call and work outside of business hours
Attention to detail and a passion for correctness
Able to respectfully and constructively challenge existing implementations through data and analysis
Experience fostering professional development and growth through coaching and mentorship
Able to see the forest for the trees
Intermediate level troubleshooting knowledge of Ubuntu
Intermediate level knowledge of scripting (ie. Python, Bash, PowerShell, Apps Script)
Administration experience with Jira, Slack, and Google Workspace Super Admin
Experience in Okta integrating applications, building groups, and creating rules
Experience supporting a zero trust BeyondCorp environment
- Our benefits are here to support the whole you:
- Competitive salary and benefits
- 401(k) Cruise matching program
- Medical / dental / vision, AD+D and Life
- One Medical membership
- Flexible vacation and company paid holidays
- Healthy meals and snacks provided for non-remote employees
- Paid parental leave
- Fertility Benefits
- Dependent Care Flexible Spending Account, subsidized by Cruise
- Flexible Spending Account
- Monthly wellness stipend
- Pre-tax Commuter Benefit Plan for non-remote employees
- We’re Remote Friendly
- We believe that your value to the team can be provided at a Cruise office or from the comfort of your home. Depending on your function, enjoy the flexibility of remote work and join our growing community of remote employees in the continental United States.
- We’re Integrated
- Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
- We’re Funded
- GM, Honda, Microsoft, SoftBank, & T. Rowe Price, have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
- We’re Independent
- We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.
- We’re Vested
- You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow.
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives.
We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.