We’re Cruise, the self-driving ride-hailing service.

We are building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles  will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

At Cruise, our engineers have opportunities to grow and develop while learning from leaders at the cutting-edge of their fields. With a culture of internal mobility, there's opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to solve one of today’s most complex engineering challenges, see the results of your work in hundreds of self-driving cars, and make a positive impact in the world starting in our cities, join us.

About the role:
The Product Design team at Cruise is a passionate multidisciplinary group of designers, researchers, and 3D artists driving the future of autonomous urban mobility. Their unique challenge is to introduce emerging AV technology to people’s daily lives with the promise of saving lives, money, and time. With the support of General Motors, the team creates a holistic end-to-end experience of our autonomous ride-sharing platform—from the tools that train the AVs to the vehicle interiors of tomorrow. They seek to continue building a team of individuals as inclusive as the future we're creating, thoughtfully crafting everything from hardware and software to 3D and sound.

About the team:
The UX Research team focuses on experiences that serve Cruise’s target customer as well as internal teams at Cruise. We work closely with designers and other cross-functional teams to provide insights that will lay the foundation for an AV ride-sharing experience. As a part of this team, you will have a critical role in shaping the Cruise experience and the impact it will have on the transportation and automotive industries that have shaped our way of living.

What you’ll be doing:

  • Work closely with internal stakeholders to understand their needs and build high-quality tools that increase efficiency and accuracy
  • Collaborate closely with other researchers, designers, product managers, and engineers to identify and prioritize opportunities where research can help improve a workflow or product decision
  • Demonstrate a strong understanding of strengths and weaknesses of different research methods, including when and how to apply them during each product phase
  • Lead all aspects of a research project including: Meet with stakeholders, scope projects, choose methodologies, create research plans, write discussion guides, lead interview sessions, synthesize findings into meaningful themes, and write actionable and impactful reports
  • Communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approach

What you must have:

  • MA/MS/PhD, human behavior related field (HCI, Psychology, Computer Science, or Information Science, Economics, Political Science, etc)
  • 5+ years experience conducting research related to highly interactive software, web applications and web information architecture
  • Track record of using foundational, formative, and evaluative research methods such as: usability studies (remote/in lab), card sorting, user task analysis, log analysis, interviews, surveys, moderating group conversations, testing of early designs and prototypes, basic quantitative analyses, A/B testing
  • Experience working with large-scale data in multi-method studies
  • Ability to work independently with little direct supervision and take initiative to solve problems
  • Experience leading research projects that have had lasting impact on product and design decisions.

Bonus Points!

  • Advanced degree in Statistics, Data Science, or related fields
  • Experience combining quantitative and quantitative research methodologies
  • Portfolio/website/presentation displaying previous work

Why Cruise?

  • Our benefits are here to support the whole you:
    • Competitive salary and benefits 
    • 401(k) Cruise matching program 
    • Medical / dental / vision, AD+D and Life
    • Flexible vacation and company paid holidays
    • Healthy meals and snacks provided
    • Paid parental leave & family expansion stipend
    • Monthly wellness stipend
    • Commuter benefits
  • We’re Integrated
    • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
  • We’re Funded
    • GM, Honda, SoftBank, and T. Rowe Price have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
  • We’re Independent
    • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the bleeding-edge of technology, but also define it.
  • We're Vested
    • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow. 

Cruise LLC is an equal opportunity employer.  All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis.   Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with Cruise to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary.  Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way.

We also consider for employment qualified applicants regardless of criminal histories, consistent with applicable laws.  And, if you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.

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