We're the driverless car company.

We believe in improving people’s lives by making transportation safer, more accessible, and more convenient. We’re building the world’s most advanced software to fuel the driverless cars that safely connect people to the places, things, and experiences they care about.

We seek and embrace diversity in all of its forms. We continuously push ourselves to think differently and take ownership wherever it's needed. This is a place for dreamers and doers to succeed. If you share our passion for achieving what some say is impossible, join us.

About the role

Design is a passionate group of leaders across design, research, brand, and 3D environments. We craft the experience people have with Cruise – from our self-driving vehicles, to our software, to the way people experience our brand. We’re solving the challenge of introducing self-driving technology to people’s lives with a commitment to making a positive impact in the world."

About the Cruise Design organization

Design is a passionate group of leaders across design, research, brand, and 3D environments. We craft the experience people have with Cruise – from our self-driving vehicles, to our software, to the way people experience our brand. We’re solving the challenge of introducing self-driving technology to people’s lives with a commitment to making a positive impact in the world.

About the team

The UX Research team focuses on experiences that serve Cruise’s target customer as well as internal teams at Cruise. We work closely with designers and other cross-functional teams to provide insights that will lay the foundation for an AV ride-sharing experience. As a part of this team, you will have a critical role in shaping the Cruise experience and the impact it will have on the transportation and automotive industries that have shaped our way of living.

Day-to-day responsibilities include
  • Collaborate closely with other researchers, designers, product managers, and engineers to identify and prioritize opportunities where research can help improve a product decision or customer experience
  • Demonstrate a strong understanding of strengths and weakness of different research methods, including when and how to apply them during each product phase
  • Lead all aspects of a research project including: Meet with stakeholders, scope projects, choose methodologies, create research plans, write discussion guides, lead interview sessions, synthesize findings into meaningful themes, and write actionable and impactful reports
  • Communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approach

You may be a good fit if you have the following qualifications

  • B.A./B.S. in Human Factors, HCI, Psychology, Computer Science, or Social Sciences, Anthropology, or equivalent
  • 5+ years experience conducting research related to highly interactive software, web applications and web information architecture
  • Track record of using foundational, formative, and evaluative research methods such as: usability studies (remote/in lab), card sorting, user task analysis, log analysis, interviews, ethnographic-style fieldwork, surveys, moderating group conversations, testing of early designs and prototypes, basic quantitative analyses, A/B testing
  • Experience designing multi-method studies
  • Ability to work independently with little direct supervision and take initiative to solve problems
  • Experience leading research projects that have had lasting impact on product and design decisions.

Bonus Points

  • M.A./M.S. or PhD in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or other field emphasizing human behavior
  • Experience combining quantitative and quantitative research methodologies
  • Portfolio/website/presentation displaying previous work
  • Experience introducing new products to market

Perks of being a Cruiser

While doing meaningful work is the best perk of all, we also offer the following programs and benefits to support the extraordinary humans who serve as the backbone in making our robot cars go:

  • The opportunity to solve difficult problems that have immediate and valuable real-world applications
  • Competitive salary and benefits including 401k Cruise matching program to help you meet your long-term financial goals
  • Medical / dental / vision, AD+D and Life
  • Paid parental leave so you can spend time with the newest addition(s) to your family’s fleet
  • Health and Wellness reimbursement
  • Flexible vacation and 10 paid company holidays
  • State of the art equipment for your work station
  • Healthy lunch, dinner, and snacks

Take a glimpse through the lens of a Cruiser on our LinkedIn Page

GM Cruise LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, GM Cruise LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to applicable laws including the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 

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