We're the driverless car company.

We believe in improving people’s lives by making transportation safer, more accessible, and more convenient. We’re building the world’s most advanced software to fuel the driverless cars that safely connect people to the places, things, and experiences they care about.

We seek and embrace diversity in all of its forms. We continuously push ourselves to think differently and take ownership wherever it's needed. This is a place for dreamers and doers to succeed. If you share our passion for achieving what some say is impossible, join us.

About the role:
We are hiring a Sr. Workforce Manager to oversee our operations team that provides vehicular assistance and exemplary customer support before, during, and/or after driverless trips. Candidates should have solid people management experience and strong attention to detail along with the ability to adapt on the fly to evolving situations. This role will own day to day management of a large team of support advisors and team leads as well as the processes and structure that keep the group efficient, stable, and effective as it rapidly scales.

Day-to-day responsibilities Include:

  • Manage a large team of multi-level support advisors and team leads to support 24/7 operations
  • Drive the success of your team to meet all SLAs while maintaining high levels of team morale, enthusiasm, and engagement
  • Establish and drive exceptional standards for support operations to ensure everyone is operating efficiently and safely
  • Own day to day management of team including capacity planning, shift scheduling, individual responsibility and quality execution, performance reviews, and HR events
  • Maintain personnel database and insure ensure compliance with all policies
  • Work with co-employment vendor to triage issues, drive high-level strategy and workforce planning
  • Facilitate and oversee training operations for team members based on established training curriculum
  • Lead quarterly reviews, promotions, performance improvement plans, and terminations with contract workforce
  • Project manage one-off projects assigned to team members
  • Recruit and hire new team members
  • Foster a healthy, motivated, and collaborative culture while developing internal staff in their professional growth
  • Strategize on short and long-term department goals

You should apply for this role if you have the following qualifications:

  • Flexible hours, including some weekend shifts and holidays. This role will be mainly scheduled from Monday to Friday from 3 pm - midnight. Flexibility is required to support the team’s service hours (4 pm - midnight).
  • Previously managed a medium or large size department of employees/contractors
  • 2+ years experience in real-time operations and people management at a high growth company
  • Experience working with, debugging, and delivering feedback for proprietary tooling
  • Ability to remain flexible and thrive in ambiguity
  • Analytical and data-oriented; can create and use KPIs / dashboards to monitor complex operations
  • Ability to identify and act on tool and process improvements to enhance efficiency
  • Organized, collaborative, and structured thinker that can navigate different projects, tools, and stakeholders and communicate status, progress, issues, and changes to diverse audiences
  • Knowledge of best HR practices
  • Availability to work dynamic hours and be on-call for weekends and holidays
  • Background in training employees/contractors
  • Excitement for autonomous vehicle technology, and a desire to make it a reality

Perks of being a Cruiser:

While doing meaningful work is the best perk of all, we also offer the following programs and benefits to support the extraordinary humans who serve as the backbone in making our robot cars go:

  • The opportunity to solve difficult problems that have immediate and valuable real-world applications
  • Competitive salary and benefits including 401k Cruise matching program to help you meet your long-term financial goals
  • Medical / dental / vision, AD+D and Life
  • Paid parental leave so you can spend time with the newest addition(s) to your family’s fleet
  • Health and Wellness reimbursement
  • Flexible vacation and 10 paid company holidays
  • State of the art equipment for your workstation
  • Healthy lunch, snacks, dinner

Take a glimpse through the lens of a Cruiser on our LinkedIn Page

GM Cruise LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, GM Cruise LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to applicable laws, we will consider for employment qualified applicants with arrest and conviction records. And if you believe that you will need any type of accommodation, please let us know.

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