About Crownpeak
At Crownpeak, we provide a cutting-edge, composable Digital Experience Platform (DXP) that helps global enterprise and retail organizations enhance their digital presence and drive growth. Our platform enables the rapid creation of tailored digital experiences through the combination and orchestration of best-in-class content marketing tools, resulting in powerful customer engagement and long-term loyalty.
Our solution is unique in that it’s designed to streamline and accelerate marketing and IT workflows, allowing teams to efficiently deliver and manage end-to-end digital experiences to any touchpoint, device or channel from the start, faster than ever before.
Our mission is to revolutionize the digital landscape for global enterprises and retail organizations. We do this by providing a customizable and composable platform that seamlessly blends speed, simplicity, and adaptability in crafting unique, accessible digital experiences that align with the evolving needs of their customers. Our ultimate goal is to drive customer satisfaction and loyalty through unparalleled digital experiences.
Our vision is to transform the digital realm by crafting a platform that embodies speed, simplicity, and adaptability. We aim to empower businesses to effortlessly respond to the ever-changing demands of their customers, promoting inclusivity through exceptional digital experiences.
Join us and make an immediate impact in the digital world.
What’s the role?
The Cloud Operations Technical Lead will support all aspects of Crownpeak’s production cloud-based infrastructure, including application support, maintenance and deployment, and the ability to make informed decisions based on analysis and data.
We are looking for someone who can quickly learn and understand cloud-based application architecture, has a passion for troubleshooting and solving problems and can communicate effectively between technical teams.
What will you do?
- Support production applications and infrastructure on Amazon Web Services
- Learn and understand application architecture and make recommendations to improve or enhance existing methods
- Respond to service outages and issues in a timely fashion
- Provide troubleshooting expertise to fix operational or repetitive issues with production software
- Work closely with product and engineering teams to deploy software
- Maintain and update documentation for working processes
Who are you?
We don't believe in ticking boxes here at Crownpeak.
Here are a few skills that we feel would make you successful in the role, but we’d still love to hear from you if you feel you’d be a great fit.
- Proficient in Amazon Web Services (EC2, CloudFront, and R53)
- Experience in Cloud Operations and Ubuntu Linux-based system administration
- Skilled in Windows IIS management and troubleshooting, capable of diagnosing and resolving IIS issues, such as HTTP errors, application pool crashes or configuration problems.
- Experience working with monitoring tools, frameworks, and processes (e.g., Nagios, Icinga, Prometheus, CloudWatch)
- Team player attitude and strong problem-solving and communication skills.
- Familiarity with automation tools like Ansible, Terraform, and Jenkins, along with Git and GitHub.
- Scripting and automation skills (e.g., Bash, Python, PowerShell)
- Previous exposure to containerization (e.g., Kubernetes, Docker, EKS)
It would also be a plus if you had:
- A familiarization of agile process methodologies
- Exposure working in a DevOps culture
- Some comprehension on ISO 27001 or comparable audits
What can we offer you?
We offer competitive salaries, great colleagues and excellent benefits.
Our Culture
We strive for success, are always pushing to do better, and work with pride and purpose together. You can see them in action in all aspects of our everyday work.
Today we are a 330+ team with Crownpeeps in the US, Ireland, UK, France, Luxembourg, Netherlands, Germany, Poland and Bulgaria.
Check out more about life as a Crownpeep on Linkedin and Instagram @crownpeak.
Crownpeak is proud to have a widely diverse team. We are committed to creating an inclusive environment where everyone, whoever they are, feels comfortable to be themselves and each person is valued for their skills, experiences, and unique perspectives.
Crownpeak celebrates all talents. All of our positions are open to people with disabilities and we give them the means and opportunity to express all of their skills.
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