Job Purpose (Responsibility)
To contribute to the business strategy and cost saving initiative, managing the D&L team for both of inbound and outbound, inventory management, value added service, and various operations, cooperating with various team to analyze and review the shipping units, budgeting for the D&L cost and update every quarter, define the country D&L strategic goals and implementing programs, align with country sales goals, through promptly anticipating and managing operations, control 3PL, NVOCC, customs brokers and trade compliance, meet government regulations.
Job Description:
D&L Strategy Management
- Own & integrate D&L plans with business plans, support business to engage with Customers with cost effective supply chain & distribution solution offering
- Manage the country D&L operations, including 3PL management, meet P&L budget & internal/external SLA/KPI for warehousing, international and domestic transportation, RFQ
- Ensure ops/system processes, SLA/KPI are updated, documented, reviewed & signed off with stakeholders
D&L Performance Management
- Data analytics, reporting, reviews & continuous improvement to drive down total landed costs and improve customer fulfilment and service level agreement (SLA)
- Keep abreast of market developments and apply best practices in the local operations
- Lead all D&L initiatives and programs for Australia, including logistics systems design, deployment, issues resolution, support and enhancement
People Management & Engagement
- Coach and develop the team, grow D&L expertise in the country, and establish back-up/succession plans
- Support the global/region D&L initiatives and be the go-to person for all D&L matters to distribute products in the timeliest, cost efficient and compliance manner
- Working across function to optimize the inventory, and to right size the DC to meet fulfilment and cost targets
Trading compliance Management
- Support the import/export clearance process in liaison with Crocs Trade Compliance team
- Managing customs broker and applying for the duty on royalty reconciliation
Quality Assurance Support
- Support the region QA team to control the quality of products. Classification of quality grade, support of the quality rework using resources from distribution center
Job Requirements:
- University Degree in any general discipline
- 8-10 years’ experience in D&L with 3-5years’ managerial experience, e-commerce & retail industry preferred
- Freight & warehouse, provider management, contracting & negotiation skills
- Good analytical skills using MS Excel, continuous improvement, across country/culture
- Good people management and task management skills.
- Clear written/ spoke communication skill including English
- Independent, collaborative, ability to work and manage upwards/downwards
- Based in Melbourne, should be able to have overseas travel
Stakeholders Involved:
Internal:
- Australia leadership team;
- Regional D&L leadership team; Origin Logistics team, CS team, QA team
- Global SCM leadership team
External:
- Vendors; 3PL, Freight Forwarder, Customs Broker
- Other Logistic Service Provider, Shipping Supplies Vendor
