Job Description:

  • Manage the 3PL outbound operations related to E-tail, Wholesale and Retail Channel.
  • Responsible for managing TAT and order fulfillment on major ecommerce portals/.com.
  • Oversees warehouse compliance for Inventory Management, Cycle Count.
  • Operational reviews with 3PL to identify the gaps/ bottlenecks for improvement and efficiency.
  • Develop visible procedure and KPI to monitor TAT, Productivity, Quality, and regular measurements to determine effectiveness of procedures implemented.
  • Coordinate with logistics partners related to delivery tracking/fleet management.
  • Handling escalations from internal/ external customers.
  • All relevant MIS reports to maintain and publish.

Deliverables and Indicators (KPIs)

  • OTIF Management for both B2B and B2C orders.
  • Inventory management, SOX, cycle count.

Other Job Requirements:

  • Graduate in any general discipline.
  • 5-7 years of relevant work experience in D&L preferably managing e-commerce operations.
  • Good analytical skills and knowledge of SAP, MS Office.
  • Good communication and presentation skills.

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