The Crocs eCommerce group is seeking a Senior Business Systems Analyst to join the team! As a Sr. BSA you will help plan new initiatives and usher existing initiatives through the stages of their lifecycle. You will understand, analyze, collect, and document business and functional requirements. You will interview stakeholders, differentiate between needs and wants, and prioritize around the highest value outcome for the business. Our ultimate success will be measured upon final delivery, therefore the Sr. BSA needs to stay engaged from “sunrise to sunset” on each assigned initiative. The types of initiatives will vary from a simple frontend/storefront content change to more sophisticated business process re-engineering and/or systems integration.


  • Review and/or support the development of business cases and perform in-depth analysis to identify high-level business and functional requirements
  • Build and maintain requirements and functional documentation to support the development and QA processes while representing the business owner
  • Become a domain specialist on the various systems, functions, and global processes of the Crocs eCommerce stack. Understand the technology solutions and tools in place and communicate about existing or changing technology in a non-technical manner
  • Develop and maintain high-level and detailed process diagrams that document the many functional areas of our eCommerce sites, system integrations, and data exchanges within and external to the Crocs stack
  • Support Project Managers throughout the full project lifecycle as they execute projects
  • Collaborate with all functional groups within the eCommerce team: Dev, Ops, UX, QA, PM, Merchandising, Analytics, Digital Marketing, and regional representatives around the globe
  • Maintain and develop new relationships with both external departments, and teams within Crocs
  • Promote a collaborative, constructive, and transparent environment that encourages problem-solving, clarity, and information sharing
  • Coach fellow Business Systems Analysts and share knowledge with the eCommerce group


  • Collaborates - Build partnerships and work with others to accomplish shared objectives
  • Drives Results - Consistently achieve results, even under tough circumstances
  • Instills Trust - Gain the confidence and trust of others through honesty, integrity, and authenticity
  • Global Perspective - Take a broad view when approaching issues, using a global lens
  • Courage - Handle all situations effectively, and with minimum noise
  • Action Oriented - Tackle new opportunities and challenges with a sense of timeliness, high energy, and excitement
  • Communicates Effectively - Develop and deliver multi-mode communications that show a clear understanding of the unique needs of different audiences
  • Tech Savvy - Anticipate and adopt innovating business-building digital and technology applications
  • Resourcefulness - Secure and deploy resources efficiently
  • Business Insight - Apply knowledge of the business and marketplace to advance the organization’s goals
  • Builds Networks - Expertly establish formal and informal relationship networks inside and outside the organization
  • Values Differences - Recognize the value that different perspectives and cultures bring to an organization


  • Five (5) to eight (8) years of experience as a Business Systems Analyst or a similar role
  • Previous work experience on a brand eCommerce team or digital agency required
  • Salesforce Commerce Cloud (Demandware/ SFCC) experience necessary
  • Understanding of eCommerce system architectures and eCommerce technology ecosystems
  • Past development or technical experience is a plus
  • Ability to multi-task across simultaneous projects and timelines, processing and presenting information quickly to appropriate parties
  • Growth mentality with a passion for continuous learning and problem solving
  • Comfortable with high pressure, high profile, and fast-paced projects
  • Superb communication, and excellent facilitation, collaboration, and presentation skills
  • Strong data collection/interviewing skills
  • Proficient with standard business analysis, business process definition and project management concepts and tools
  • Process Mapping background is a bonus
  • Skilled in time management and establishing priorities
  • Cross-functional collaboration
  • Previous experience coaching or mentoring
  • Hands on work with Jira and Confluence
  • Willingness to adapt to changing process and is comfortable with ambiguity


Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

Job Level: Professional Individual Contributor

Career Level: CL5

SALARY RANGE: $82,200 - $123,400
This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.



Apply for this Job

* Required

Demographic Questions (USA)

From the beginning, Crocs has believed that everyone should be comfortable in their own shoes. We believe that Come As You Are is more than a tagline, it is a way of living. And these beliefs inform everything we do, inside and out. Our culture thrives on the diversity of people and perspectives. We welcome your application with open arms (or toes) and please, always Come As You Are!

Your responses to the questions below are voluntary (there’s an ‘I don't wish to answer’ option on each!) and will be used in aggregate only (to help us identify areas of improvement in our process). Your responses will not be associated with your specific application or affect the hiring decision in any way.

Which categories describe you? Select all that apply to you:

How do you currently describe your gender identity? (Select one)

Do you consider yourself a member of the LGBTQIA+ community? (Select one)

Do you identify as a military veteran or service member? (Select one)