Job Summary

The Training Lead will create, maintain and enforce training around our operational standards (SOPs) to ensure the success of our STEP iT UP program. This position will interact with all levels of leadership at our Ohio Distribution Center (OHDC), while working heavily with department trainers. This is for the 2nd shift which is approximately 6pm - 4:30am Monday through Thursday.

Key Responsibilities

Training Program Cycle – Own the mechanics of the STEP iT UP training program for new hires. Cross train and work with Associates that need to go through re-training.

Drive Process Accountability - Monitor department performance to ensure that training is pro-active and that operational standards are being met. Establish sets of KPI’s for operations to measure training output and needs and create targeted programs to impact specific areas of operations. Organize and run regular meetings to touch base with the Mentor groups to create alignment on training initiatives. Work with Department Supervisors and Leads to provide coaching/recognition to Associates regarding the set operational standards.

New Hire Orientation - Work with HR to facilitate various trainings that occur in the building (New Hire Orientation, RF101, Safety Training, Powered Equipment certification).

Change/Edits to existing SOPs - Manage changes, edits and creation of new SOPs by facilitating conversations with Ops Managers and Supervisors. Work with our corporate L&D development team to make edits and/or updates to learning content as needed. 

Admin of LMS (PlayerLync) - Utilize our Learning Management System (PlayerLync) to store department specific SOPs/Videos. Manage the tracking and reporting of SOP completion by pulling reports.

Quality Control - review training processes and perform audits to insure standards are being met. 


Minimum Education:

  • High School or equivalent
  • Bachelors or Associates degree preferred

Preferred Experience:

  • 5+ years’ experience in a distribution center environment
  • 2 years dedicated experience as a Trainer, familiar with training on a WMS a plus
  • Proven experience using metrics to drive behavior change and results
  • Experience creating quick reference guides and visual tools
  • Experience with Labor Management standards preferred

Knowledge, Skills & Abilities

  • Knowledge of Distribution flow and an automated environment
  • WMS / Manhattan
  • Knowledge of formal training / coaching models
  • Ability to communicate with all levels of management
  • Ability to coach floor Associates on proper techniques and process
  • Ability to use technology to enhance the learning experience (LMS, mobile devices)








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