Summary:

The Wave Clerk is an entry level position in the Wave Planning group and is the perfect role for someone looking to combine their knowledge of a distribution environment and their technical skills. The Wave Clerk will provide support to the Waving team by completing ad hoc requests to generate reports, monitor activity and support driving efficient operations.  He/she will ensure efficient order processing through the building by monitoring, analyzing and solutioning open / failed tasks in Manhattan. They will have specific responsibilities around ensuring timely fulfillment of eCommerce orders from Crocs.com.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING…

  • Run tracking numbers for all waved Ecomand Retail LPN’s through UPS 
  • Manifest any Ecomor Retail LPN that have active tracking numbers 
  • Run the sorter active cleanup
  • Process the Salesforce cancellation requests for Ecomand Wholesale 
  • Process cancellation requests in the OHDC Waving emails
  • Validate and update addresses of DO’s sent by Team Lead
  • Track order status through Waving, Replenishment, Picking, Packing, and Shipping
  • Facilitate communication and handoffs to get all tasks completed per SLA
  • Monitor compliance to Replenishment process guidelines
  • Monitor compliance to Aged Pick Task process guidelines
  • Troubleshoot incomplete tasks and follow up with Supervisors on necessary actions

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum High School diploma or GED, 2 or 4 year degree preferred
  • Minimum 1 -2 years of experience in distribution setting
  • Ability to learn quickly in a fast-paced environment
  • Strong reporting and analytical skills required
  • Knowledge of Manhattan WM (preferred)
  • Ability to become proficient in IT systems and distribution processes
  • Strong communication skills
  • Strong reporting and analytical skills required

WORK ENVIRONMENT/PHYSICAL DEMANDS

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job.

  • Ability to sit for extensive periods of time in an office environment. May also be required to stand, walk, kneel, or balance

Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment. 

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