Are you interested in joining a fast paced, infrastructure team...with the opportunity to be part of a global transformation...then this is the job for you!!
The Executive End User Support Engineer (MAC) will provide user support for the Crocs executive team. This role will proactively manage and support our executives on primarily MAC related issues as well as end user hardware, user accounts and various systems and applications. Conferencing technologies within the Niwot location.
Candidates for this role must possess exceptional interpersonal skills, strong/advanced troubleshooting skills across Apple and Windows operating systems, the ability to handle multiple competing priorities and the ability to provide guidance to support teams in other regions.
Primary Job Duties
End User Technology
Provide day to day technological support for the Executive Support Team
Follow established process and structure to deliver high quality end-user support to resolve technology support issues.
Troubleshoot Macs, PC’s, mobile phones, office equipment, and applications to identify and correct malfunctions as well as any other operational difficulties.
Troubleshoot conference Room and collaboration technologies
Follow established escalation and notification paths for critical operational incidents and issues
IT Technical Support
Install, configure and maintain personal computers, printers, Windows networks, workstations, network cabling, and other related equipment, devices, and systems; adds or upgrades of printers and related equipment, as needed.
A Bachelor’s degree or prior relevant experience is required
Minimum 3 years of Executive Support experience in a global company (Prefer Retail) using Apple products
Knowledge, Skills & Abilities
Proven experience providing technical support to executives
Must have a thorough and current knowledge of personal computing devices, mobile phones, and conference room technologies
Experience supporting conference rooms, Microsoft Teams and Teams rooms
Excellent understanding of an organization’s goals, objectives
and ability to actively participate in large projects
Ability to prioritize and execute multiple initiatives as a team player in a collaborative and fast-paced environment and demonstrate strong decision-making skills
Excellent communication, presentation and interpersonal skills with the ability to present ideas in a business-friendly language with a focus on Value proposition
Highly motivated self-starter with a “Sense of Urgency” who can be a part of highly productive teams
Exceptional customer service orientation with strong problem-solving ability
ITIL Foundations certification a plus
Apple ACMT certification a plus
Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment.