We have a specific need on our team for a Technical Project Manager and Business Analyst. You have experience working with multidisciplinary teams, and you know what it takes to deliver a digital experience that can improve the lives of customers and surpasses the goals of clients. You also have experience gathering and documenting product requirements. You have worked in a variety of systems environments and have at least a general understanding of the technology considerations. You are comfortable leading workshops, working meetings and presentations. You communicate in an empathetic, positive and friendly manner with a focus on clarifying business needs and customer service. You have a passion for digital project delivery and want to work with globally admired brands.

You will:

  • Ensure Project Excellence by...
    • Support developing solutions to drive client business.
    • Maintain a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client.
    • Align the team to project goals by sharing client insights and objectives.
    • Create solid project plans with top-down and bottom-up budgets to support clients’ interests.
    • Execute project plans according to established procedures, channels, and expectations.
    • Participate in both client and internal meetings.
  • Requirements Documentation:
    • Demonstrates an ability to express complex ideas clearly
    • Facilitates analysis, classification and documentation of requirements
    • Proposes an appropriate document-set for a project
    • Publishes, distributes and facilitates sign-off of requirements documentation
    • Manages changes to the requirements baseline
    • Supports impact analysis on changes to requirement(s) through project lifecycle
  • Eliciting Requirements:
    • Gathers, clarifies and validates requirements
    • Acts as interpreter who facilitates communication between clients and internal teams
    • Anticipates, quantifies and resolves problems and issues with requirements
  • Testing:
    • Demonstrates knowledge of testing strategies, plans and execution
    • Participates actively in the development of testing strategies and plans
    • Designs user acceptance testing plans
    • Monitors user acceptance testing and responses to problems

You have:

  • 5 - 10 years experience as a Business Analyst in software or interactive web development initiatives
  • Experience as a Project Manager working on/managing a variety of digital projects; site builds, micro-sites, web maintenance.
  • Experience with office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
  • Experience with collaboration and issue tracking tools such as Box, Jira, and Confluence.
  • Basic knowledge of Project Management principles, methods, and techniques.
  • Experience managing teams and conversations with clients around scope, schedule, and budget as well as roadmaps, objectives, and strategies.
  • Strong analytical skills
  • Strong organizational skills
  • Applies creative thinking and problem solving to clarifying requirements related issues
  • Demonstrated experience producing technology project artifacts including:
    • Use Cases
    • Requirements Documents
    • Functional Specifications
    • Test Plans and Test Cases
    • Process Flows
  • Demonstrated experience in technology solution management, including:
    • Usability/GUI design
    • Web application development methodologies
    • Object-oriented development approaches
    • Working knowledge of third-party solution providers
    • Defining and documenting design to requirements trade-offs
  • Broad knowledge of programs, projects and knowledge management processes and toolsets
  • Knowledge of user-centered content development, interface design, information architecture, digital branding and marketing communications
  • Demonstrated experience in communications management, including:
    • Ability to communicate with a variety of audiences (client and internal team)
    • Consensus building, team building and problem solving
    • Written and oral communications, including presentations to senior level executives
    • Ability to work with cross-functional teams throughout implementation to ensure integrity to requirements
    • Organizing and facilitating meetings with business users for requirements gathering


Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

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