The Human Resources Manager is responsible for the development and support of all employees in the Chicago offices. Reporting into the VP, U.S. HR, the Human Resources Manager works closely with the global Human Resources team, the global Talent Acquisition team and the Leadership team in the Chicago office to ensure that the needs of all employees of Critical Mass are being represented. The successful candidate will not only have experience in dealing with Human Resources issues and concerns, but will also have experience supporting cross-functional teams and dealing with internal stakeholders in remote locations.

Career Development Support

  • Work with VP, U.S. Human Resources and the Chicago Leadership Team to identify opportunities to enhance employee development strategies
  • Serve as a resource to employees on managing internal conflicts, advising them on development opportunities and resolving complex employee relations issues
  • Provide on-going support and coaching to career developers while looking for opportunities to enhance current Critical Mass’ programs and policies
  • Train Career Developers in performance management including regular performance reviews, progressive discipline and terminations
  • Partner with the Learning & Development to identify L&D needs for all levels of staff

Compensation and Talent Strategies

  • Work with the Chicago office leads team and the VP, U.S. Human Resources to identify talent and devise development, retention and engagements strategies
  • Coordinate efforts with the HR team to ensure appropriate new-hire information is obtained and employee changes, promotions and increases are executed and communicated
  • Analyze competitive market conditions in Chicago to ensure salary ranges are competitive and adjustments are made, as needed
  • Investigate and resolve complex employee relations issues and partner with the VP, US Human Resources, where appropriate
  • Support overall organizational staff planning and strategy, working closely with the VP US Human Resources, and discipline leads
  • Identify trends from exit interviews, employee engagement surveys and 1v1’s to identify new programs, enhance current processes and provide guidance to managers/Leads


  • Review Critical Mass’ policies and procedures on a regular basis to identify opportunities for enhancing the policies to ensure we are meeting the needs of our employees
  • Educate employees on appropriate interpretation of policies and procedures as well as communicate any updates or changes
  • Continue to be well read and informed of industry events, networking opportunities, Human Resources regulations/laws and industry challenges

Onboarding & Training

  • Facilitate the delivery of new hire onboarding with a focus on building strong relationships with new hires, managers and office leads
  • Arrange in-house training opportunities and assist in identifying and building out training sessions, as needed
  • Work with the remote teams to disseminate appropriate learning/training and conference opportunities to other Critical Mass employees
  • Facilitate development and implementation of templates, tools, processes and behaviors that support effective resource management across the organization and projects
  • Lead management training and office related training for the Chicago office

Human Resources Projects

  • In partnership with the Global HR team, oversee processes including; Performance Management Cycles, Talent mapping, Career Developer Training, Quarterly Portfolio Audits and background check oversight
  • Identify, brainstorm and lead global projects and process enhancements across the organization

 You Have:

  • Minimum 5 years’ generalist experience in a software, agency or interactive web development environment;
  • Professional designation in Human Resources is desired
  • Demonstrated ability building trust and confidence across organizations
  • Demonstrated ability driving pragmatic decision-making in a collaborative, fast-paced, team-based environment
  • Proven experience leading, delegating, motivating, mentoring and building teams
  • Proven experience dealing with conflict, difficult situations and challenging personalities
  • Demonstrated knowledge of project and business management principles, methods, and techniques
  • Ability to strategically and tactically organize and structure operational activities
  • Demonstrated skills and experience in mediation, negotiation and presentation

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