Chipper Cash is the largest mobile cross-border money transfer platform in Africa. We are a small passionate team, dedicated to expanding financial inclusion in some of the global regions most in need of accessible, interoperable, easy-to-use, and affordable financial services.

  • We are a global team that is growing quickly. You will be encouraged to engage in impactful decision-making
  • Chipper just closed our Series C funding - read all about it on TechCrunch
  • We have a team culture centered on open communication, honest feedback, and personal responsibility. You will not be micromanaged
  • We believe that the best solution is often the simplest and that testing and measuring are the keys to unlocking exponential growth
  • The Chipper team is truly global - on a daily basis, you might be interacting with team members in Nairobi, San Francisco, Lagos, Los Angeles, New York City, Accra, London, Johannesburg, and Berlin

We are looking for a Head of Social Media to take our social strategy to the next level. Reporting to our Director of Brand, you will lead and coordinate social media strategies, tactics, campaigns, tools, content and initiatives to fuel demand, growth, engagement and conversions. If you crave good social media content and you are an early adopter of any new social media feature? We want to hear from you.

What You Will Be Doing

  • Lead our global social media team and work closely with the marketing teams around the world to define a cohesive social strategy
  • Develop social strategies with a focus on both engaging and supporting current users, balanced with strong editorial and brand building content
  • Work with Customer Operations and Marketing to ensure current and new users are well supported and engaged on social channels
  • Build a world class social media presence and share approach and learnings with marketing teams in other regions where Chipper is present
  • Test and learn with innovative campaigns on primary and emerging channels
  • Evaluate and improve the success of social media and influencer campaigns, reporting back to internal and external stakeholders as appropriate
  • Manage Chipper’s social media publishing, listening and analytics tool stack, and provide guidance on the best tools
  • Brainstorm new, creative approaches to influencer campaigns. Keep abreast of emerging trends, technologies and influencers across Chipper's core markets
  • Manage social media and influencer budget to maximise ROI and achieve business goals
  • Ensuring effective social media monitoring and listening, reporting brand performance and sentiment
  • Ensuring the team delivers social media posts that are compliant with the applicable laws and regulations
  • Understanding the process for monitoring and reporting social media effectiveness, engagement and business conversion results
  • Define the strategic approach and tone of voice for each channel
  • Build relationships with cross functional teams including agencies to support business priorities and initiatives
  • Manage and grow a world class remote social media team

What You Should Have

  • You're a brand builder and have worked scaled some amazing brands via social channels, specifically in the Fintech, E-commerce, or high growth brands
  • Proven Social Media, online marketing and campaign management experience
  • Excellent writer and storyteller
  • Work closely with content creators and agencies to deliver hyper local and globally scalable content
  • Experience evaluating and deploying enterprise level social media marketing tools for publishing, approval workflows, social listening
  • Experience of team building, leading and mentoring a team of high performers
  • Analytical skills to measure results and optimize the nurture tracks to convert leads to customers
  • Excellent written and verbal communication skills in English and strong editing skills with attention to detail
  • Keen understanding of what people engage with on social, you not a seller your a listener
  • Ability to deliver engaging, market leading social media content across multiple platforms
  • Good eye for detail in the accurate production of materials
  • Ability to manage multiple projects, timelines & teams in a fast-paced environment
  • Social media reporting capabilities and ability to connect social media KPIs with overall marketing and business objectives
  • Strong people management skills, being confident in developing a cross functional team and getting everyone to share a vision and strategy for different channels

Next Steps

If you feel you are a fit, please apply because we would love to hear from you. It means a lot to us that you have taken the time to read through our job description so thank you so much for your time. We wish you all the best in your job search.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chipper Cash is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If there are any accommodations that we can provide during the interview process that help you to be confident and do your best work, don’t hesitate to let us know.

Apply for this Job

* Required
  
  


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Chipper Cash’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.