Who we are

Chipper Cash was founded in 2018 by Ham Serunjogi and Maijid Moujaled, with the aim to  “chip away” at the problem of inaccessible financial services, a high population of  underbanked consumers, reliance on cash for daily commerce and the difficulty of cross border transactions. Today, Chipper Cash is connecting more than one million people in  Africa, one transaction at a time with an easy-to-use mobile app that makes money transfers  fast, secure and free. Whether it’s sending money home to support your family, running a  cross-border business or paying local expenses, Chipper Cash saves time, saves money,  and opens up new opportunities for Africans everywhere.

With plans for rapid expansion, the Chipper Cash mobile app is currently available to  consumers and businesses in seven countries, including Ghana, Kenya, Rwanda, Tanzania,  Uganda, Nigeria and South Africa. Headquartered in San Francisco, California with offices  across the globe, Chipper Cash delivers fair financial services that make the lives of millions  of Africans better in a small way, every day. Chipper’s mission is to unlock global  opportunities and bring Africa together, one transaction at a time. Come join us.

For more information, please visit our website: www.chippercash.com

Our Customer Support (CS) team is at the heart of Chipper, as it is the first point of contact  with our customers and the one who knows most intimately the struggles and hopes of  customers. Most important is the team’s ability to respond to customers with empathy and  work alongside customers to solve their problems. The CS team also works closely with the  Legal & Compliance, Product, and Marketing teams. It’s about much more than resolving  tickets. It’s about helping us also find solutions that will prevent customers from having  problems in the first place and help us deliver on the promise of Chipper working like magic.

What you will be doing

  • Provide excellent support via various touchpoints (email, live chat, social media, and telephone) to our customers
  • Proactively identifying patterns with user frustrations and expectations of customers, seeing where we can change our processes, tools, or product to make their lives easier
  • Escalating customers’ issues and feature requests to the product teams

What you should have

  • 1-3 years experience in a Customer Service role, ideally within financial services, telecommunications, or other digital products
  • Must be fluent in English and French
  • Advanced fluency in English (Speaking and Writing) This role requires you to communicate in English with customers and team at a professional working capacity
  • Experience handling customer inquiries via email, chat and telephone

Next Steps

If you feel you are a good fit, please apply because we would love to hear from you. It means a lot to us that you have taken the time to read through our job description so thank you so much for your time.  We wish you all the best in your job search.

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