Overview:

Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision is an empathetic world where nobody feels alone.

Our core values are connected with empathy, center equity, get it done together, and reflect and evolve, these four are at the heart of all we do.

Role:

As a Data Scientist, you will partner closely with a cross-disciplinary group of staff, including a mix of engineering, product, data, coaching, and clinical staff, to collect, analyze, and share evidence that will inform critical business decisions and organizational storytelling. Through this work, you’ll help to create a culture of evidence-based decision-making that will increase our organization’s impact on our mission of supporting people in crisis.

Responsibilities:

  • Own end to end data pipelines, from data collection to presentation of metrics.
  • Identify gaps in the product and operational processes, build analytical models to find insights and help drive decisions across the org.
  • Develop in-depth analysis to answer strategic business questions.
  • Define best practices and new processes to collect and analyze data.
  • Communicate and share data in a digestible way with the rest of our organization.
  • Establish effective partnerships with key stakeholders including Product Managers, Engineers, Designers and Operation Managers.
  • Be responsible for evangelizing a data driven culture across the board.
  • Spread knowledge and provide mentorship. 
  • Consider ethics, equity, security, privacy, and confidentiality, in all work.

Minimum Qualifications:

  • +6 years of experience in the Analytics and Data Science space.
  • Proficiency in SQL and Python.
  • Experience using business intelligence tools (e.g. Sisense, PowerBI, etc.)
  • Experience with machine learning and operations research.
  • Excellent attention to detail and highly organized.
  • Advanced communication and storytelling experience that influences all organizational levels and drives business decisions.
  • Exhibit grit, high integrity, a team mindset, and an affinity for continuous learning.
  • Enjoy wrangling real-world complexity into deceivingly simple solutions.
  • Thrive in a collaborative, diverse environment.

Preferred Qualifications:

  • Knowledge of NLP techniques to extract insights from text.
  • Experience building, scheduling and maintaining data pipelines in Scala or PySpark.
  • Ability to write clean and modular code and work with version control tools.
  • Ability to create project plans to identify tasks, milestones, and deliverables.

Benefits:

Crisis Text Line employee  benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support. 

 Benefits include: 

  • 20 paid holidays including:
    • Federal  holidays like Juneteenth and Labor Day
    • Election day
    • Holiday break from Dec 24  through January 1
    • 2 renewal days 
    • 2 floating holidays  
  • Flexible  paid time off, including: 
    • 15 vacation days
    • 3 personal days
    • 7 sick days 
  • Medical, dental, and vision benefits for the staff member and family at no cost to the employee
  • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness,  regardless of personal contribution
  • 12 weeks paid parental leave (after 6 months of employment)
  •  Student loan repayment (after 2 years of continuous full time service)
  • Family support through a virtual childcare platform
  • Stipends/Allowances
    • Mental health  (Monthly) 
    • Internet Service (Monthly) 
    • Professional Development (Annual)
    • Wellness (Annual)
    • Home office setup (One time/First year)

(Benefits do not apply to interns, contractors, research collaborators, and part-time positions)

Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.



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