Overview:

Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision is an empathetic world where nobody feels alone.

Our core values are connected with empathy, center equity, get it done together, and reflect and evolve, these four are at the heart of all we do.

Role:

As a Senior Product Manager, you will define and lead product solutions for a designated area of the Crisis Text Line product ecosystem (ie. texter/volunteer experience, training experience, etc) and ensure high-impact product builds. Impactful builds will demonstrate efficient prioritization to users and stakeholders, measured by shared metrics of success developed in collaboration with business stakeholders. You are a subject matter expert in your specific domain, and set the standards for how we build products, work cross-functionally, and manage stakeholders. You also mentor your peers in product.

Responsibilities

  • Domain expertise. Be a subject matter expert on your product domain, including understanding the needs of the users within it. Be the go to person for understanding user problems and priorities and where the most impact can be made.
  • User research. Use varied user research techniques, both qualitative and quantitative, to gain a deep understanding of our users, identify and fill product gaps, and generate new product ideas. 
  • Product roadmap development. Own and manage a portion of the product roadmap related to your specific product domain, identifying dependencies across teams and driving projects that provide value to users and the organization.
  • Scoping & prioritization. Effectively scope and prioritize complex projects, making the right trade-off decisions between them with guidance from your manager.
  • Product delivery. Deliver features aligned with design and scope on an established timeline. Consult leadership as needed to iterate on these decisions to ensure products meet business needs.
  • Stakeholder management. Build strong relationships with stakeholders across teams while driving alignment,  Manage and align a diverse set of cross-functional stakeholders, integrating feedback and escalating issues where necessary.
  • Support your team and direct reports by setting clear team and individual goals, providing consistent and actionable feedback, and intentionally supporting professional development.
  • Portfolio management. Manage a portfolio of strategic initiatives aligned with OKRs that support your product domain. This includes the output of all documentation and assets needed for successful development and implementation. 

Qualifications:

  • + years of product management or similar experience such as data science or engineering
  • Demonstrated interest in the use of technology to support diverse user outcomes
  • Knowledge of agile methodologies sufficient to document and drive engineering work to completion
  • Ability to communicate technical solutions to non-technical stakeholders matched by an ability to interpret stakeholder needs into feature requirements
  • Experience owning a product roadmap and end-to-end delivery of products
  • Data fluency and experience conducting or supporting qualitative and quantitative data analysis 

Nice to haves:

  • Experience managing machine learning products and working with ML stakeholders 

Benefits:

Crisis Text Line employee  benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support. 

 Benefits include: 

  • 20 paid holidays including:
    • Federal  holidays like Juneteenth and Labor Day
    • Election day
    • Holiday break from Dec 24  through January 1
    • 2 renewal days 
    • 2 floating holidays  
  • Flexible  paid time off, including: 
    • 15 vacation days
    • 3 personal days
    • 7 sick days 
  • Medical, dental, and vision benefits for the staff member and family at no cost to the employee
  • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness,  regardless of personal contribution
  • 12 weeks paid parental leave (after 6 months of employment)
  •  Student loan repayment (after 2 years of continuous full time service)
  • Family support through a virtual childcare platform
  • Stipends/Allowances
    • Mental health  (Monthly) 
    • Internet Service (Monthly) 
    • Professional Development (Annual)
    • Wellness (Annual)
    • Home office setup (One time/First year)

(Benefits do not apply to interns, contractors, research collaborators, and part-time positions)

Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.



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