Overview:

Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision is an empathetic world where nobody feels alone.

Our core values are connected with empathy, center equity, get it done together, and reflect and evolve, these four are at the heart of all we do.

Why you should join our team: 

  • Our work is transforming the way people in pain access support at their fingertips

  • Our work is innovative in the crisis response space 

  • Our dynamic, fun, and diverse culture

  • Our meaningful cause, led by empathy and innovation

  • Our strong values at the center of all we do

  • Our commitment to diversity, equity and inclusion 

  • Our commitment to engagement and belonging

  • Our commitment to our employees and their holistic wellbeing

  • Our  value of work/life balance

  • Our growth mindset and prioritize professional development 

  • Our leaders who truly care

What you will be doing:

As a Staff DevSecOps Engineer at Crisis Text Line, you will help establish best practice processes and policies as they relate to the security of our applications, and integrate them into the regular workflow of our DevOps culture of architecting, building, scaling, and maintaining the world’s largest, free, 24/7 service supporting people in crisis over SMS and other messaging platforms. The technology you develop and support will help people move from a hot moment to a cool moment.

  • Providing expertise and leadership in security-related decision-making regarding best practices, new and existing technologies, and the architecture of our infrastructure and services

  • Building, maintaining, and reliably managing the AWS-hosted infrastructure that powers our services using well-organized Infrastructure as Code using Terraform and other modern best practices

  • Engaging with outside vendors and internal engineers to establish and enhance appropriate security tooling, including monitoring, alerting, and logging systems to facilitate fast and painless problem resolutions

  • Developing and maintaining our CI/CD workflow, and teaching and empowering engineers to abide by security best practices within a scalable deployment architecture

  • Improving the work output and experience of your engineering teammates by surfacing problems, identifying solutions, and cooperatively developing team processes

  • Ensuring the security, stability, and reliability of our internal networking and our Data and ETL pipeline, especially as they pertain to standards of compliance

  • Supporting our engineers in maintaining and developing a secure web platform based on Symfony, Node.js, TypeScript, and React, where thousands of people in crisis get support every day by connecting with a trained crisis counselor

What you bring to the table:

  • Collaborate. We’re looking for empathetic team players who can communicate with engineers, product managers, and other colleagues with kindness and clarity

  • Teach. You are generous with your time and experience, can mentor fellow engineers, and promote technical best practices

  • Learn. You are flexible with languages and tools and are willing to learn whatever is necessary to get the job done

  • Build. You should have 5+ years of experience contributing in the realm of security, infrastructure, and networking as they pertain to application development, deployment, and accessibility. You should be able to write and encourage straightforward, well-structured code

We currently use:

  • AWS

  • VPC, EC2, ECS, RDS, S3, Lambda, et al.

  • Terraform

  • GitHub, GitHub Actions

  • Jenkins

  • Ansible

  • Sentry, New Relic, AlertLogic, Logzio

  • Python, Javascript, SQL

  • Linux

Benefits:

Crisis Text Line employee  benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support. 

 Benefits include: 

  • 20 paid holidays including:
    • Federal  holidays like Juneteenth and Labor Day
    • Election day
    • Holiday break from Dec 24  through January 1
    • 2 renewal days 
    • 2 floating holidays  
  • Flexible  paid time off, including: 
    • 15 vacation days
    • 3 personal days
    • 7 sick days 
  • Medical, dental, and vision benefits for the staff member and family at no cost to the employee
  • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness,  regardless of personal contribution
  • 12 weeks paid parental leave (after 6 months of employment)
  •  Student loan repayment (after 2 years of continuous full time service)
  • Family support through a virtual childcare platform
  • Stipends/Allowances
    • Mental health  (Monthly) 
    • Internet Service (Monthly) 
    • Professional Development (Annual)
    • Wellness (Annual)
    • Home office setup (One time/First year)

(Benefits do not apply to interns, contractors, research collaborators, and part-time positions)

Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.



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