Clinical Case Manager 


The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice.  CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof.  CJA utilizes procedural justice practices to provide pretrial services to over 200,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 230 employees, citywide.



CJA operates a Supervised Release Program in Queens Criminal Court for defendants of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention, but are at risk of failing to appear in court if released on recognizance.

The program, which operates during the day and night court, screens targeted defendants for release, subject to specific conditions including maintaining face-to-face and telephone contact with the program, participating in a screening protocol for substance abuse and mental health issues, and agreeing to program monitoring and reporting of non-compliance, re-arrests and scheduled court appearances.

This is a great opportunity for a dynamic, knowledgeable and experienced individual with a social service, psychology, clinical or legal background to help make an impact on the ever- changing role of the court system and alternative initiatives aimed at reducing detention and crime rates in the city.


  • We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention. 
  • We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
  • We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.


The Clinical Case Manager’s functions include:

  • Reviewing with participants the conditions of release, program agreement, and consents for disclosure
  • Conducting an intake/assessment interview to identify participants’ needs, including administering various evidence-based assessment tools to identify possible mental health and/or substance abuse problems
  • Responsible for monitoring a caseload of high risk and high needs program participants, providing supervision and making referrals to voluntary social service interventions 
  • Verifying participant contact information, applicable activities and responsibilities to assign participants to a designated level of supervision
  • Maintaining face-to-face and telephone contact with participants, monitoring re-arrests, and preparing written progress reports for court
  • Maintaining communication with defense attorneys, and referral agencies until transfer or completion of reporting responsibilities
  • Updating computerized case management appointments accordingly to produce periodic reports on participant compliance
  • Complete all necessary documentation and maintain all data set reporting requirements in the agency database
  • Appearing and advocating in court regarding participants’ compliance as necessary
  • Actively participate in staff meetings and ongoing trainings; identify new opportunities for staff development


  • MSW required with + 3 years of related experience
  • Knowledge of NYC Court Operations, preferred
  • LMSW, preferred

The successful candidate will possess a combination of the following knowledge, skills, and experiences:

  • Familiarity with the Alternative to Detention (ATD), Alternative to Incarceration (ATI) or other advocacy program models
  • Working knowledge of treatment programs (substance abuse, mental health, etc.) and other support services (GED, job training, YIP, etc.) for referrals
  • Ability to exercise sound and quick judgment
  • Excellent communication and writing skills
  • Excellent time management skills
  • Computer literate with the ability to quickly adapt to changing technology
  • Bilingual skills preferred, Mandarin a plus
  • Must be willing to work evening and weekend hours, if needed
  • CASAC or CASCT encouraged to apply


SALARY: Commensurate with experience

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, four weeks’ vacation, paid holidays and a retirement plan with employer matching contributions.


NOTE: Only those candidates being considered will be contacted. No phone calls please.

The New York City Criminal Justice Agency is an Equal Opportunity Employer


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