CV submission deadline: 05/07/2024
Service delivery mode: On- Site
We are seeking a talented and experienced IT Proximity Network Field Service specialist to work for our client in Ispra, Italy.
Job Description:
· Install, configure, and test network hardware and software components, including servers, routers, switches, firewalls, and wireless access points.
· Set up and configure network cabling, ensuring proper connectivity and performance.
· Diagnose and resolve network issues, including connectivity problems, hardware failures, and performance bottlenecks.
· Provide on-site and remote technical support to clients, addressing network-related issues promptly and effectively.
· Maintain accurate records of installations, configurations, maintenance activities, and client interactions.
· Generate detailed reports on network performance, issues resolved, and recommendations for improvements.
· Perform analysis, diagnosis and resolution of desktop/Laptop, Printer, Mobile device, Copier and LAN and other miscellaneous hardware equipment problems for end users within Service Level Agreement guidelines.
· Ensure all network installations and configurations comply with industry standards and company policies.
· Inform customers on the status of their Incidents/requests and ensure customer satisfaction.
Requirements:
· Good spoken and written knowledge of English and Italian (min. B2)
· Excellent knowledge of all round IT (Network, Office, Windows …)
· Excellent expertise of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools and techniques., configuration.
· Good knowledge of Microsoft Office applications.
· Good expertise on informatics environment (Microsoft OS; internet browsing, Linux an MAC OSX).
· Minimum of 3 years of experience in network installation, maintenance, and troubleshooting. (traineeships counting as experience).
· Experience with ticketing systems (ServiceNow or other Ticketing systems).
· Excellent customer service skills.
· Excellent problem solving and analytical skills.
· Strong service orientation and time management skills.
· Solutions oriented mind.
· Team player with strong communication skills.
· Able to quickly assimilate procedures.
· Demonstrated ability to prioritize the incident and request.
· Able to manage complex and stressful situations that require rapid and effective resolution of incidents.
· Comfortable in international and multicultural working environment.
· Punctual, meticulous and reliable.
Desired qualifications:
· Knowledge of/or experience in ITIL environment
· Relevant certifications such as CompTIA Network+, CCNA, or similar.
· Knowledge of other EU languages is a plus
Working conditions:
· Work shifts of 8 hours covering the time range between 07h00 and 20h00 from Monday to Friday with some flexibility required when overtime is needed.
WHO ARE WE?
VASS (https://vasscompany.com/en/) is a leading digital solutions group of companies headquartered in Madrid, Spain, present in 26 countries in Europe, the Americas and Asia with more than 4,700 professionals
VASS helps large companies in their digital transformation process, developing and executing the most innovative and scalable projects, from strategy to operations.
All our growth comes from our talented people, passion for innovation, and a constant search for improvement, always the VASS way: “Complex made simple”.
