CV submission deadline: 05/07/2024
Service delivery mode: On- Site
We are seeking a talented and experienced Technical Writer to work for our client in Brussels, Belgium.
Job Description:
· Reorganize Documentation library.
· Create, review, and maintain high-quality technical documents, including templates, User Guides, SOPs, SDPs, knowledge base articles, and troubleshooting guides.
· Simplify complex technical information to ensure accessibility and ease of use for target audiences.
· Edit and revise documentation for clarity, consistency, and accuracy, following established style guidelines and standards.
· Assess impact of changes, activities and Incidents on documentation and lead review and updates of impacted documents.
· Format and structure documentation to improve readability and user-friendliness.
· Conduct regular checks on documents to ensure compliance with content standards, terminology, and naming conventions, as well as accuracy and currency.
Training:
· Prepare material training for internal users.
· Provide training and support to Front office and back-office agents.
· Provide guidance and assistance on documentation best practices and standards.
Quality:
· Perform quality checks on activity deliverable (RFC, SOP, SDP, Project, …).
· Identify areas of improvement and lead corrective actions by feedback and trainings.
· Report specific quality control in coordination with quality team.
· Review quality process based on results and lessons learned.
Job Requirements:
· Bachelor’s degree in information technology, or related field (Master's degree preferred).
· Minimum of 5 years of experience in IT Support Services or back-office activities.
· Minimum of 3 years of experience with IT documentation tools such as ServiceNow, Confluence, and SharePoint.
· Experience as trainer, quality coordinator or Knowledge coordinator is an asset
· Strong knowledge of IT terminology and concepts, facilitating quick comprehension of complex technical information.
· Proficiency in spoken and written English is required, French is an asset.
WHO ARE WE?
VASS (https://vasscompany.com/en/) is a leading digital solutions group of companies headquartered in Madrid, Spain, present in 26 countries in Europe, the Americas and Asia with more than 4,700 professionals
VASS helps large companies in their digital transformation process, developing and executing the most innovative and scalable projects, from strategy to operations.
All our growth comes from our talented people, passion for innovation, and a constant search for improvement, always the VASS way: “Complex made simple”.
