COMPANY OVERVIEW

Recently named one of Entrepreneur magazine’s Top 100 Cannabis Leaders, Cresco Labs is one of the largest vertically-integrated multi-state cannabis operators in the United States. Cresco is built to become the most important company in the cannabis industry by combining the most strategic geographic footprint with one of the leading distribution platforms in North America. Employing a consumer-packaged goods (“CPG”) approach to cannabis, Cresco’s house of brands is designed to meet the needs of all consumer segments and includes some of the most recognized and trusted national brands including Cresco, Remedi and Mindy’s, a line of edibles created by James Beard Award-winning chef Mindy Segal. Sunnyside*, Cresco’s national dispensary brand is a wellness-focused retailer designed to build trust, education and convenience for both existing and new cannabis consumers. Recognizing that the cannabis industry is poised to become one of the leading job creators in the country, Cresco has launched the industry’s first national comprehensive Social Equity and Educational Development (SEED) initiative designed to ensure that all members of society have the skills, knowledge and opportunity to work in and own businesses in the cannabis industry. 

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

THE JOB:

Cresco Labs is seeking a Technical Program Manager (TPM) to join our Sales Order Management and CRM IT team. As our TPM, you will be a key Subject Matter Expert (SME) on the overall sales processes and the Pepperi B2B Wholesale Sales System as well as having solid expertise in the data integrations into and out of the Pepperi B2B Wholesale Sales System.  The TPM has key ownership of many deliverables and implementation activities across multiple functions including the overarching system API, data flow and data integration documentation.  

As the TPM of this area you will need a broad-based understanding and depth of expertise across our disciplines, including but not limited to B2B Wholesale Sales, Warehouse Operations, Accounting, State Regulations and other areas that touch B2B Wholesale Sales in order to coordinate activities across teams of people to successfully deliver results and implementation plans per timelines in a fast-paced environment. You will help the IT and business leadership teams solve complex business and technical problems proactively and reactively.  You will engage as a central player during a variety of phases and situations from requirements to design to deployment to production issue and outage troubleshooting and resolution.  

The ideal candidate must possess strong technical knowledge, skills and self-starter resourcefulness.  Additional responsibilities include proactively and reactively querying data and looking through system graphs and logs to understand and identify opportunities for improvement.  Additionally, the TPM has great interpersonal skills, demonstrate organization and attention to detail, think strategically, motivate and influence teams without direct authority, and have excellent written and verbal communication skills. The role will have direct interaction with senior leadership and will be involved in facilitating the company’s highest profile projects.

CORE JOB DUTIES:

  • Serve as a SME for the overall Pepperi B2B Wholesale Sale System and related processes
  • Perform research and present facts when creating and explaining documented solutions to simple and complex business and technical problems
  • Help define project scope, goals and deliverables
  • Lead cross functional teams of vendors and associates during any and all phases of an initiative or issue to achieve the optimal and desired result
  • Maintain an up to date Wiki / Confluence page with information about the Pepperi B2B Wholesale Sales system
  • Turn risks, issues, problems and opportunities into realistic, well defined solutions
  • Ensure quality and completeness in solutions and production issue resolutions
  • Monitor system graphs, logs and performance
  • Lead production issue resolution and serve as the central SME as you direct traffic and activities to ensure timely restoration of services
  • Present solutions and new opportunities using facts and data on projects and issue resolutions
  • Be the key knowledge base SME and anchor of the Pepperi B2B Wholesale Sales System

REQUIRED EXPERIENCE, EDUCATION AND SKILLS:

  • 7+ years proven track record as a TPM and SME of a complex technical system and area
  • Background in B2B Wholesale Sales, Warehouse Operations, Accounting, State Regulations required
  • 5+ years managing vendors for key mission critical systems
  • 7+ years experience in supporting and troubleshooting systems with multiple integrations with other systems
  • Strong experience, comfort and background in being able to review system graphs and logs and find patterns and connect them with issues (proactively and reactively)
  • Strong SQL skills across multiple databases (for gaining insights, troubleshooting, etc.)
  • Bachelor’s Degree preferred
  • Strong experience and expertise in agile, waterfall and hybrid delivery models
  • Experience getting business teams to understand and proposed solutions
  • Experience being a key contributor to scrums with local and dispersed teams using Jira
  • Background owning and updating Wiki / Confluence pages
  • Strong background and knowledge in complete, development ready user stories
  • Quick learner – grasps essence quickly and uses information learned to apply elsewhere
  • Thinks strategically and sees the “big picture” goals and objectives while being able to tactically execute action items
  • Excellent written and verbal communication skills
  • Experience creating and delivering concise and impactful presentations using PowerPoint and other mediums
  • Excellent interpersonal skills; knows how to work well with diverse and dynamic teams across multiple functions, e.g. operations, sales, accounting, etc.
  • Strong negotiation skills, striking a balance between being flexible and driving for results with aggressive timelines
  • Thrives in fast-paced dynamic environment; can handle multiple high priority projects simultaneously
  • Minimal travel required

ADDITIONAL REQUIREMENTS:

  • Must be 21 years of age or older to apply
  • Must comply with all legal or company regulations for working in the industry 

Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Cresco Labs are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.