Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC

Credit Karma is seeking a highly motivated and experienced Site Reliability Engineer (SRE) to join our Site Operations team as a Technical Duty Officer (TDO). The TDO will play a critical role in upleveling our Incident Response and Problem Management capabilities. You will play a critical role in ensuring the reliability and stability of Credit Karma's systems and services. As the TDO, you will be responsible for safeguarding changes, managing incidents, driving postmortems, and establishing processes to identify and prevent recurring issues. You will collaborate closely with engineering teams to promote best practices and contribute to a culture of continuous improvement.

What you’ll do:

  • Incident Management: Lead incident response efforts, ensuring swift resolution and minimal impact to users
  • Change Management: Review and advise on high-risk platform changes to mitigate potential issues
  • Problem Management: Conduct blameless postmortems, identify root causes, and drive the implementation of preventative measures
  • Reliability Engineering: Develop tools and automation to improve system reliability and reduce manual effort
  • Collaboration: Work closely with engineering teams to advocate for SRE best practices and contribute to technical design discussions
  • Monitoring & Observability: Leverage monitoring tools to identify and address potential issues proactively

What’s great about the role:

  • You will have the opportunity to contribute to an  engineering first focused organization.
  • Your contributions will have a noticeable impact on Credit Karma's members and your fellow Karmanauts (that's what we call ourselves).
  • You will be involved in organizational efforts of continuous improvement to increase and ensure the reliability of Credit Karma.
  • You will get broad exposure to our full stack, consisting of forward-looking technologies such as GenAI/LLM, Incident Automation, Automated Observability at Scale, etc.
  • You will grow and learn and have fun doing it – it's part of our culture.
  • And, of course, all those awesome company perks that you have probably already read about.

Minimum Basic Requirement:

  • 5+ years of experience in Site Reliability Engineering or a related field
  • Strong understanding of cloud-native architectures, containerization, and orchestration
  • Proven experience leading fire drills and managing production incidents.
  • Proficiency in at least one scripting language (e.g., Python, Go) 
  • Familiarity with monitoring and observability tools (e.g., New Relic, Datadog, Prometheus

Preferred Qualifications:

  • Experience working with public cloud platforms (e.g., GCP, AWS, Azure)
  • Experience with additional programming languages (e.g., Scala, TypeScript, Java)
  • Experience developing production-quality tooling
  • Experience with postmortems and follow-through on action items

Benefits at Credit Karma includes:

  • Medical and Dental Coverage
  • Retirement Plan
  • Commuter Benefits
  • Wellness perks
  • Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
  • Education Perks
  • Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws. 

Credit Karma is also  committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

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