Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K. While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London.
*Banking services provided by MVB Bank, Inc., Member FDIC
Credit Karma is looking for an experienced Legal Operations Manager who is responsible for creating and supporting practices and processes to improve the day-to-day efficiency and effectiveness of the legal team. While the expectation is that you will roll up your sleeves and do the work to ensure operational excellence, you see yourself as a strategic planner as the legal operations team works to grow the enterprise. You will have exceptional organizational skills, process design experience, and a proactive management style. You can identify, design, implement, and reinforce the processes that allow the legal team to run smoothly, while providing stellar service to our internal partners and external vendors. You'll report directly to our Director of Legal Operations. This is a great opportunity to join a high growth and mission-driven company!
What you'll do:
- Legal Technology:
- Implement legal department tools to improve our practices, and manage design, rollout, and training for new systems
- Oversee the daily administration of systems
- Troubleshoot issues, and provide recommendations and resolution options to partners
- Review, suggest and implement process and technology improvements where possible and cost effective
- Metrics and Analytics:
- Evaluate status reports which reflect key items such as project health, schedules, risk and issues
- Analyze and report on data to identify issues, trends, or exceptions to improve results and find solutions
- Project Management and General Operations:
- Collaborate with cross-functional teams to address legal department priorities
- Maintain and distribute project information, create documentation, reports, and related work
- Monitor project budgets, technology, assess risks and track multiple project timelines and progress
- Monitor and update project information, create documentation, reports, and related work throughout the project lifecycle
- Budgeting and Outside Counsel Management:
- Manage administrative aspects of outside counsel and vendor relationships with external consulting company
What we are looking for:
- Bachelor's degree from an accredited college or university
- 4+ years of experience relevant to legal operations in a large organization or relevant operational management role in positions of progressive responsibility
- Strong organizational skills and the ability to work with senior executives
- Experience successfully leading projects and initiatives
What we would like to see:
- Familiarity with technology solutions such as JIRA/Confluence, Google Workspace, Slack, and Airtable
- Ability to execute under pressure and within tight timelines while juggling multiple projects
- A self-starter with enthusiasm, who can work independently with minimal oversight on certain projects but who is also a team player and can support projects when needed
Benefits at Credit Karma includes:
- Medical and Dental Coverage
- Retirement Plan
- Commuter Benefits
- Wellness perks
- Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
- Education Perks
- Paid Gift Week in December
Equal Employment Opportunity:
Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws.
Credit Karma is also committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.
COVID-19 update (US Jobs Only):
Credit Karma believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. We also believe that in order to work toward our mission of helping people make financial progress, people first and foremost need their health. All employees are required to be fully vaccinated against COVID-19 prior to their start date unless otherwise approved for an exception as may be required by law.
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