CreatorIQ is looking for an experienced Account Manager, Client Services Consultant who is passionate about the success of our customers and has a strong track record in influencer marketing. You will join a dynamic and fast-paced environment, working with our most strategic clients to help them optimize their influencer marketing efforts.

Who we are:

CreatorIQ is the leading cloud solution for global enterprises to manage & optimize influencer campaigns at scale. We have global relationships with companies such as Hulu, Amazon, Mattel, Disney, Tiffany & Co, Airbnb, Ralph Lauren, CVS, Dell, Edelman, Creative Artist Agency, and many more.

What you'll do:

  • Forge a strong relationship with your clients for whom you will own all aspects of the Services relationship and be their day-to-day contact 
  • Deliver optimal client service as it relates to influencer industry insights, influencer campaign analysis, influencer marketing best practices, and strategic recommendations
  • Stay up-to-date on the latest industry trends and innovations in the social realm, and provide clients with insights that will enhance their influencer marketing efforts
  • Provide big-picture recommendations on how to improve CreatorIQ’s partnership with the client
  • Client Services you will be responsible for executing may include but are not limited to the following:
    • Post campaign analysis reports that you will conduct by analyzing influencer campaign data in order to providing top notch insights and actionable recommendations to help your client optimize results on future initiatives
    • Developing best practices for your client by working with them to understand their KPIs and making recommendations based on past performance and your in depth knowledge of the Influencer Marketing industry
    • Influencer recommendations that you will conduct via our influencer marketing software solution’s Discovery feature
    • Developing benchmarks for your client based on their campaign results which they will use to measure future performance

Who you are:

  • 5+ years of experience in influencer marketing, SAAS platform experience a big plus
  • Proficient in PowerPoint and Excel, knowledge of Pivot tables and VLOOKUP a must
  • Strong understanding of analytics, measurement, and tracking quantitative and qualitative success on influencer campaigns
  • Excellent written and verbal communication skills including the ability to interact professionally with external and internal clients
  • Must have a proven track record of successfully managing complex relationships and have helped to cultivate new initiatives from these relationships
  • Fluency in influencer marketing and social media platforms
  • Should have a passion for solving client challenges and a commitment to client delight
  • Comfortable working in a startup environment, creating organization and processes where none may already exist
  • Bachelor’s Degree preferred, and/or equivalent experience required

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