CreativeX aims to advance creative expression through the clarity of data. Our technology helps the world's largest brands make better, and more data-driven, creative decisions about the way they use imagery and video to communicate, and cut-through, with their consumers. We've built award winning technology used by the world's best brands, and, after raising our Series A in 2019, are growing rapidly and need ambitious and driven people to join our team.

We're looking for someone to join our Client Success team as a Client Success Manager, where you'll own the client relationship and be responsible for their continued success.

What you’ll be doing:

  • Be the strategic partner to our clients, owning key relationships with VP and director-level external stakeholders 
  • First point of contact for all non-support related queries from clients and their agency/platform partners
  • Manage the onboarding of new clients, ensuring best practices are met and the roll out will achieve client’s goals and facilitating training and product adoption
  • Deeply understand client priorities and KPIs and create a strategic and tactical plan to achieve these
  • Guardian of customer health, satisfaction, and product adoption, reporting on key metrics to senior management and conducting regular business reviews with the client
  • Conduct trainings for new users and act as subject matter expert for our technology
  • Expand relationships with existing clients and identify incremental revenue opportunities through additional use cases

What we’re looking for:

  • Exceptional communication skills, both verbal and written
  • Highly organized and meticulous with details and data
  • A problem solver who can work under pressure of client deadlines and expectations
  • Ability to think creatively and innovatively
  • A strategic thinker who is confident presenting to C-suite stakeholders.
  • A team player, who can also work autonomously with minimal direction
  • High urgency and strong work ethic
  • Willing to invest in company culture and go above and beyond your job description

Preferred Qualifications / Experience:

  • 3+ years of experience in a customer success / account management role
  • Previous experience working in or with marketing, branding or advertising teams
  • Previous experience at a SaaS company
  • Previous experience at a start-up 

But these are definitely not deal breakers! If you think you could really succeed in this role, please get in touch.

Apply for this Job

* Required

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CreativeX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.