CreativeX aims to advance creative expression through the clarity of data. Our technology helps the world's largest brands make better, and more data-driven, creative decisions about the way they use imagery and video to communicate, and cut-through, with their consumers. We've built award winning technology used by the world's best brands, and, after raising our Series A in 2019, are growing rapidly and need ambitious and driven people to join our team.

We're looking for someone to join our Client Success team as a Client Success Manager, where you'll own the client relationship and be responsible for their continued success.

What you’ll be doing:

  • Be the strategic partner to our clients, owning key relationships with VP and director-level external stakeholders 
  • First point of contact for all non-support related queries from clients and their agency/platform partners
  • Manage the onboarding of new clients, ensuring best practices are met and the roll out will achieve client’s goals and facilitating training and product adoption
  • Deeply understand client priorities and KPIs and create a strategic and tactical plan to achieve these
  • Guardian of customer health, satisfaction, and product adoption, reporting on key metrics to senior management and conducting regular business reviews with the client
  • Conduct trainings for new users and act as subject matter expert for our technology
  • Expand relationships with existing clients and identify incremental revenue opportunities through additional use cases

What we’re looking for:

  • Exceptional communication skills, both verbal and written
  • Highly organized and meticulous with details and data
  • A problem solver who can work under pressure of client deadlines and expectations
  • Ability to think creatively and innovatively
  • A strategic thinker who is confident presenting to C-suite stakeholders.
  • A team player, who can also work autonomously with minimal direction
  • High urgency and strong work ethic
  • Willing to invest in company culture and go above and beyond your job description

Preferred Qualifications / Experience:

  • 3+ years of experience in a customer success / account management role
  • Previous experience working in or with marketing, branding or advertising teams
  • Previous experience at a SaaS company
  • Previous experience at a start-up 

But these are definitely not deal breakers! If you think you could really succeed in this role, please get in touch.

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