CreativeX aims to advance creative expression through the clarity of data. Our technology helps the world's largest brands make better, and more data-driven, creative decisions about the way they use imagery and video to communicate, and cut-through, with their consumers. We've built award winning technology used by the world's best brands, and, after raising our Series A in 2019, are growing rapidly and need ambitious and driven people to join our team.
We're looking for someone to join our Client Success team as a Client Success Manager, where you'll own the client relationship and be responsible for their continued success.
What you’ll be doing:
Be the strategic partner to our clients, owning key relationships with VP and director-level external stakeholders
First point of contact for all non-support related queries from clients and their agency/platform partners
Manage the onboarding of new clients, ensuring best practices are met and the roll out will achieve client’s goals and facilitating training and product adoption
Deeply understand client priorities and KPIs and create a strategic and tactical plan to achieve these
Guardian of customer health, satisfaction, and product adoption, reporting on key metrics to senior management and conducting regular business reviews with the client
Conduct trainings for new users and act as subject matter expert for our technology
Expand relationships with existing clients and identify incremental revenue opportunities through additional use cases
What we’re looking for:
Exceptional communication skills, both verbal and written
Highly organized and meticulous with details and data
A problem solver who can work under pressure of client deadlines and expectations
Ability to think creatively and innovatively
A strategic thinker who is confident presenting to C-suite stakeholders.
A team player, who can also work autonomously with minimal direction
High urgency and strong work ethic
Willing to invest in company culture and go above and beyond your job description
Preferred Qualifications / Experience:
3+ years of experience in a customer success / account management role
Previous experience working in or with marketing, branding or advertising teams
Previous experience at a SaaS company
Previous experience at a start-up
But these are definitely not deal breakers! If you think you could really succeed in this role, please get in touch.