Required Attributes:

  • Exceptional at communicating, both verbally and in writing
  • Highly organized and meticulous with details and data
  • Problem solver, who can work under pressure of client deadlines and expectations
  • Ability to think creatively and innovatively
  • A strategic thinker who is confident presenting to C-suite stakeholders.
  • Team player, whilst able to work autonomously without direction
  • High urgency and strong work ethic
  • Willing to invest in company culture and go above and beyond your job description

Responsibilities:

  • Manage relationship with VP and director level stakeholders within existing clients
  • First point of contact for all non-support related queries from clients and their agency/platform partners
  • Conduct trainings for new users and act as subject matter expert for our technology
  • Guardian of customer health and product adoption, reporting on key metrics to senior management
  • Expand relationships with existing clients and identify incremental revenue opportunities through additional use cases
  • Represent the company at marketing events and trade shows
  • Commercial negotiation of contract renewals and expansion agreements

Preferred Qualifications / Experience:

  • Bachelor's degree or equivalent experience
  • 3+ years' of experience in a customer success / account management role
  • Previous experience working in or with marketing, branding or advertising teams
  • Previous experience at a SaaS company.
  • Start-up experience preferred

But these are definitely not deal breakers! If you think you could really succeed in this role, please get in touch.

Compensation for the role includes a base salary and bonus based on net retention goals.

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