Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts.

We are currently looking for a Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service.

We will train you on our process and all things unique to Cranial Technologies! This is a full-time position, with expected hours of 8:30am-5:00pm Pacific Time/10:30am-7:00pm Central Time/11:30AM-8:00PM Eastern Time.

Responsibilities include:

Providing outstanding customer service to our families over the phone
Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
Coordination of information between referring physicians, insurance companies, and our own treatment clinics
Review cost share amounts, co-payments and financial responsibility with our families
Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day

Requirements:

1 – 2 years’ customer service or related experience
1 – 2 years’ experience with computer software
Exceptional communication including phone etiquette and human relations skills
Ability to work with people from diverse backgrounds
Proactive mindset with the ability to absorb new information in a timely manner
Professional demeanor in both written and spoken communication with families, providers, and coworkers.
Ability to problem-solve and prioritize daily tasks to manage individual workload.

We offer an excellent benefits package:

Medical, Vision, and Dental Insurance
401k Retirement Plan
Flex Spending Plans
3.5 Weeks Paid Time Off plus 7 paid Holidays
Life Insurance
Short/Long Term Disability Insurance
The pay range for this position is $17.00 - $18.00 per hour. Pay is dependent on the applicant's relevant experience.
$1,000 Sign-On Bonus*

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance

*internal candidates are not eligible for a sign-on bonus.

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Customer Service Representative – Parent Liaison (Remote)

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