Cranial Technologies is the only company in the world completely dedicated to researching, diagnosing, and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated, we are the plagiocephaly experts. At Cranial Technologies we’re not just reshaping heads, we’re reshaping lives. Our number one priority is our patients and their families. Families choose us because of the different kind of healthcare experience we offer through exceptional customer service, superior outcomes using the DOC Band® and a passion for the babies we treat.

Our growing team is looking for a driven and high performing Sales Operations Analyst to join our team. The Sales Operations Analyst will be responsible for optimizing sales processes and improving sales team efficiency. Their duties include CRM management and compliance, data analysis, report and dashboard development, data cleansing, and supporting the sales team with strategic insights and operational support. They will work with the sales team to develop and implement strategies to increase revenue opportunities and collaborate across the organization to drive efficiencies in the selling process and improve Cranial Technologies’ opportunity success rate.

This position can be remote, with occasional travel as necessary to our Headquarters in Tempe, AZ.

Roles and Responsibilities:

Provide business analysis, identifying performance trends, reviewing sales/financial data, and interpreting data for sales and management.

Identify, distinguish, and analyze business trends and direct process and reporting activities to drive improvements within the organization.
Identify top trends relating to revenue.

Own CRM application and direction, by recommending modifications to achieve efficiency and accuracy with account and opportunity development and tracking.

Identify improvements to the workflow or system and collaborate with the sales and technical team to implement the necessary changes to CRM.
Monitor weekly/monthly/quarterly performance against sales plans and drive improvements in sales process.

Support forecasting efforts of sales team and report to senior management regarding pipeline performance, health, and resource management.
Collaborate effectively with sales leaders, and business unit teams to ensure predictable revenue stream and operational consistency.
Interface and collaborate cross-functionally to maintain communication among business units.
Assist in providing assessments of the sales teams and the enforcement of strategic processes to drive opportunity development and focus within the sales and technical teams.

Required Skills and Qualifications:

Bachelor's degree in a relevant (e.g., Business, Statistics, Data Science)
Proven experience in sales operations, with a minimum of 2 years’ experience.
Strong analytical, problem-solving, and decision-making skills. High intellectual curiosity.
Excellent communication skills.
Proficiency in CRM software, Microsoft Dynamics is preferred.
Comfortable with large datasets, data transformations, and data modeling in Power BI
Knowledge of sales process or methodology.
Ability to work collaboratively and cross-functionally with other departments.
Results-driven and detail-oriented with a focus on continuous improvement.

We offer an excellent benefits package:

Medical, Vision, and Dental Insurance
401k Retirement Plan with a company match
3.5 Weeks Paid Time Off + 7 Company Paid Holidays
Life Insurance
Short/Long Term Disability Insurance
The pay range for this position is $70,000 – $90,000 dependent on relevant qualifications and experience.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance

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Sales Operations Analyst (Remote)

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