Crafty Baristas are the face of our Cafe Program. They are the team member that operates our client cafe service on a daily basis. It is a high-energy role for people who derive positive energy from working with people.

On a daily basis, our Crafty Baristas will report to a dedicated client cafe to perform the below duties:

Customer Service and Equipment Management

  • Receive orders in-person and through our online ordering platform, and make drinks in a timely manner
  • Provide excellent customer service to create a hospitable environment for clients
  • Daily stock of product in all applicable areas of the cafe and merchandise these products to the Crafty Service Creed standard
  • Maintain a clean workspace following health and sanitation guidelines 
  • Perform opening and closing duties, including equipment care and maintenance, and product management 

Inventory Management

  • Assist with inventory of all Crafty-supplied product in the space on a predetermined cadence
  • Assist with identifying slow and fast-moving products, and making recommendations to Account Management based on observations and interactions with clients
  • Receive and organize deliveries

Client Communication and Liaison to Client Services

  • Build relationships with each client and employees while providing service to their cafe
  • Gathering feedback from the client on ways we can improve
  • Communicate issues and needs to the Account Management and Field Operations teams on an as-needed basis
  • Communicate any outstanding client needs to the Account Management and Field Operations teams
  • Communicate with the delivery team when applicable 
  • Working closely with the Senior Barista on tasks and projects, both long and short term

This role reports directly to the Field Coordinator (Cafe) team.

 

Who we are: 

Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.  After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time.

At Crafty, we have a diverse, high-powered team, comprised of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

 

Who we are looking for:

Your experience:

  • 1+ years barista experience working with a full espresso bar.
  • Hospitality: working in a service environment that prioritizes the customer experience.
  • Customer Service: solving customer challenges on the spot with the end goal of solving for their happiness!
  • Reliable: our baristas must be punctual and reliable. 
  • Flexible: adapting to a less traditional cafe environment and using your skills to navigate unpredictable requests from customers and the Crafty team.
  • Prioritization: executing and delegating short-term tasks that require quick turnaround while also progressing on long-term projects.
  • Morning person: This is a major must! Shifts can start as early as 6am.

Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

You are considered fully vaccinated:

  • 14 days after you dose of an accepted single-dose vaccine
  • 14 days after you second dose of an accepted 2-dose series
  • 14 days after you received 2 doses of any "mix-and-match" combination of accepted COVID-19 vaccines administered at least 17 days apart.

If you do not meet these requirements, you are NOT considered fully vaccinated.

 

Your proficiencies:

  • Social energy - able to build genuine relationships with a consistent customer base
  • Respect and care for coworkers - contributing to a mindful and effective team environment
  • Consistent and thorough communication throughout the shift
  • Strong attention to detail
  • The ability to frequently lift up to 15+ lbs, working on your feet, and frequent bending and lifting

 

What we offer:

Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become. Compensation will start at $20/hr + a minimum of $1.50/hr in tips. 

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

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