Coursera can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. Our interviews and onboarding are conducted virtually, a part of being a remote-first company.
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 113 million registered learners as of September 30, 2022. Coursera partners with over 275 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.
The Engineering Operations Manager drives the internal processes and workflows that empower Coursera to build excellent infrastructure and products, both efficiently and effectively. In this role, you will build, implement, manage and continuously iterate on core functions such as quarterly planning, project prioritization/execution and engineering development/operational processes. You’ll be an essential member of our highly collaborative Business Operations team and work cross functionally with departments that develop the Coursera platform.
Your job will require ongoing tracking and in-depth quantitative analysis of established key performance metrics: you’ll use this data to surface insights, then problem-solve to create scalable systems and processes that capitalize on the opportunity you identified. You’ll work closely with senior cross-functional leaders to quickly understand their pain points/challenges and implement solutions. You thrive in ambiguity and introduce structure to help others do the same. You are a self-starter, an independent thinker, deeply analytical and detail-oriented, but always keep your eye on the big picture.
- Work with stakeholders across the organization to identify and understand operational growth opportunities and provide solutions to capitalize on those opportunities
- Help to create tracking and reporting mechanisms that lead to predictable outcomes and work with teams to facilitate adoption of this type of rigor
- Maintain technical and stakeholder facing status reporting and operational artifacts (planning timelines, engineering processes etc.)
- Effectively handle ambiguity while working to diminish that ambiguity for your teams and the stakeholders
- Work closely with others in the Business operations team (Product Ops, Content Production Ops, TPM) to establish strategic alignment and consistent execution
- Create, implement, and drive operating rhythms, relevant artifacts, and team events to enable better communications and engagement across functions and teams; optimize cadences, drive agenda and prep for internal team rhythms, management/executive reviews
- BA/BS degree or equivalent
- 8+ years of experience in engineering operations or project/program management
- Demonstrated history designing & implementing engineering processes
- Proven leadership in a technical, operational and/or program management role
- Working experience in an Agile environment and deep familiarity with agile development processes
- Knowledge of Jira or similar tool
- Ability to motivate others, drive collaboration, & resolve conflict between diverse stakeholder groups
- Sharp business judgment, ability to see “big picture” and to prioritize
- Ability to solve problems, independently introducing clarity, and solutions
If this opportunity interests you, you might like these courses on Coursera:
- Managing Project Risks and Changes
- High Performance Collaboration: Leadership, Teamwork, and Negotiation