We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an experience in this always-on, high-tech, and hyper-connected world.
Role Overview
The Search and Discovery Product Team is responsible for creating a world class search and discovery shopping experience for our customers, from “intent” based shopping to delighting the customer with serendipitous product discovery on every visit. We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission aware search and recommendation experiences. We believe the experience for finding the right fresh groceries delivered to your door the next morning, should be personal and different from shopping for a new laptop or your next pair of jeans. Search and Recommendations drive over 70% of product discovery for our millions of daily customers, so the scale and impact of our work is massive!
What You Will Do
With the latest advances in AI/ML, we have the opportunity to rethink the traditional search stack to deliver unique high-quality experiences to our customers that were traditionally outside the realm of possibility. This Search Product Leader role will be a senior Individual Contributor role focusing on Search ML stack for one of our key business categories.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an experience in this always-on, high-tech, and hyper-connected world.
Role Overview
The Search and Discovery Product Team is responsible for creating a world class search and discovery shopping experience for our customers, from “intent” based shopping to delighting the customer with serendipitous product discovery on every visit. We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission aware search and recommendation experiences. We believe the experience for finding the right fresh groceries delivered to your door the next morning, should be personal and different from shopping for a new laptop or your next pair of jeans. Search and Recommendations drive over 70% of product discovery for our millions of daily customers, so the scale and impact of our work is massive!
What You Will Do
With the latest advances in AI/ML, we have the opportunity to rethink the traditional search stack to deliver unique high-quality experiences to our customers that were traditionally outside the realm of possibility. This Search Product Leader role will be a senior Individual Contributor role focusing on Search ML stack for one of our key business categories.
- Define the vision, strategy, and roadmap to re-imagine our search and discovery experience for an ecommerce category to deliver unique customer experiences while directing day-to-day execution towards that vision
- Regularly review metrics and proactively seek out insights to drive the Search and Discovery experience for their vertical
- Collaborate with larger search team to drive seamless vertical experiences across Coupang.com
- Effectively communicate, collaborate and drive alignment with a variety of stakeholders including senior executives
Basic Qualifications
- MBA with a Bachelor's degree in Computer Science, Engineering, or equivalent experience
- 10+ years of experience in ML product management, including developing, delivering, and executing on a strong product vision
- Experience working on Search and Discovery customer experiences/Ads or equivalent large scale complex ML stack
- Analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial culture
- Bias for action and willingness to get your hands dirty to get the job done
- Sound business judgment and proven ability to effectively communicate and influence others, including executive level reviews
- Ability to think strategically and at the same time stay on top of tactical execution
Preferred Qualifications
- Background in Search/Ads ML
- Experience in launching and scaling consumer facing products, with ecommerce experience a definite plus
- Experience working with multiple teams across different geographies
