첨부된 ‘사내공모지원서 양식’을 작성하신 후 반드시 제출하여 주시기 바랍니다.
Please complete the attached the Internal Transfer Request Form and submit it.
쿠팡 이메일 계정으로 지원해 주세요.
Please make sure you are applying with your Coupang e-mail address.
Principal, Program Management
Role Overview
This role would be part of the Retail Organization and will represent Customers to ensure we build a bar-raising Customer experience. This role will involve working with multiple stakeholders and driving impact projects to improve customer experience. It will be a combination of Strategic initiatives to develop new business strategies, Solve existing customer problems and eliminate defects within the processes. As a OHL Excellence PM, you will work with different teams and functions to build the right process and mechanism to deliver the project. In the key areas of Retail business, you will focus on building solutions around key pillars of Selection, Pricing and Convenience to build a world-class customer experience. Our mission is to create a world where people ask, “how did we ever live without Coupang?”.
Principal, Program management will have demonstrated experience leading small and medium products and projects. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are hands-on and not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves, dig in and get the job done.
What You Will Do
▪ Plan and coordinate projects with high impact within Retail org that are not limited to a specific category.
▪ Ensure the right success metrics and test are carried out for the project success
- Define the overall scope of the project based on business requirements
- Establish project execution plan and manage project progress
- Provision of guides for solving various project risks and issues and proactive problem solving
- Find exciting features and improve processes by collaborating with various development, product, and sales teams.
▪ Achieve improvements systematically and utilize new opportunities without hesitation to drive business growth and enhance customer satisfaction.
Basic Qualifications
- Bachelor’s degree in Computer Science, Engineering, Business, Management, Marketing and Information Services or related quantitative fields
- Minimum 5+ years of product or program management and 10 years of experience.
- Strong understanding of the retail system, including Customer buying journey and behavior
- Ability to influence the organization with strong and verifiable analytical skills
- Ability to lead, influence, communicate and work across the organization
- Experience with the building process, tools and systems
- Exposure to various methods of project management
Preferred Qualifications
- Excellent communications skills in both Korean and English strongly preferred.
- Experience in taking on challenges and acting decisively to innovate existing practices in order to maximize customer satisfaction, which is our top priority
- Interest in technologies and experience in driving an initiative to simplify tasks and bring about changes through systematization
- Strong communication skills/experiences that help preparing persuasive and clear documents and providing ideas in a passionate and convincing manner
- Experience in conducting an excellent negotiation with a high-level representative of a domestic/global company
- Ability to act rapidly and courageously without fear of failure
첨부된 ‘사내공모지원서 양식’을 작성하신 후 반드시 제출하여 주시기 바랍니다.
Please complete the attached the Internal Transfer Request Form and submit it.
쿠팡 이메일 계정으로 지원해 주세요.
Please make sure you are applying with your Coupang e-mail address.
