Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We have recently launched our services in Taiwan including Rocket Delivery and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?
Position: (Senior) Operations Manager, Fulfillment Center
What You Will Do:
• You and your team of warehouse managers are responsible for ensuring we in/outbound/hub/ICQA exceed our customer expectations.
• Handle various warehouse activities using strict guidelines;
• Expected to understand aspects of production; adhere to strict safety, quality, and production standards
• Receive products using radio frequency scanners, relocate products using forklifts or pallet jacks
• Inspect products for defects and damages
• Trained in picking, sorting and packing
• In a timely manner pull and pack merchandise from a multi-level mezzanine to fulfill orders
• Ensures orders are handled timely and efficiently and customer’s service standards are upheld
• Perform additional production duties as needed: stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task
• Understands website navigation and proactively leverages technology in order to facilitate the internet order fulfillment
• Responsible for monitoring the internet orders system on a regular basis in order to execute orders
• Proactively identifying and leading process improvement initiatives to delight Customers.
• Keep warehouse clean and organized daily;
Essential Qualifications:
• Proven warehouse experience. Plan and organize work.
• 5+ years management experience in a manufacturing, production, distribution, EC Fulfillment center/ Warehouse environment.
• College Level or equivalent is required.
• Computer literate and has above average internet/web skills.
• Ability to operate forklift, hand trick, pallet jack and other warehouse equipment.
• Establish and maintain cooperative and effective working relationships.
• Work effectively as a team member.
• Meet schedules and timelines.
• Communicate both orally and in writing in a clear and concise manner.
Recruitment Process
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
