Company
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Job Introduction
Retail Systems team is responsible for building platforms, tools and systems that help identify, source, offer and scale retail selection that meets the expectations & wants of Coupang customers. As group product manager for retail vendor relationship management, you will develop tools that help vendor managers and vendors in the aspects of
- Negotiation
- COGS / Pricing
- Vendor onboarding
- Streamlined selection sourcing target and pipeline progress management.
- Vendor relationship management
- Drive sourcing efficiencies with integration to upstream vendor self-serve sourcing and ops led onboarding tools.
This role will be the primary leader for all strategies / platforms / tools targeted towards vendor managers in Coupang. This role will work closely with stakeholders across Retail business, Retail finance and Retail systems product & operations team to develop long-term product roadmap, define specifications and launch features.
- You will identify opportunities, formulate strategies and the execution plan that help Coupang retail organization meet and constantly rise its annual sourcing and master catalog targets.
- Develop product roadmaps in line with operating plans for Coupang retail business plans across different retail categories.
- Align stakeholders, socialize your plan, define success metrics, and finally implement, launch and measure the impact of the features you ship.
- Lead business reviews with senior leadership across different verticals.
- This role will require you to work with UX design and Software engineering teams to craft compelling experiences that help drive selection led growth.
Job Overview
- Own the product vision, strategy, roadmap and KPIs for the specific vendor relationship management area of retail systems – sourcing domain in partnership with the director of the area.
- Manage the entire product life cycle of vendor CRM systems from inception to launch, including writing product requirements, defining use cases, and setting success metrics.
- Define new initiatives with clear goals and timelines achieved through multi- party communication and detailed project management processes.
- Inspire the team with the product vision and work cross-functionally especially with vendor self-service teams to address needs and issues raised in vendor VOC surveys.
- Own and drive improvements in selection led GMV growth including running A/B tests and impact analysis of the features
Qualifications
- 10+ years of product/program management, with a track record of delivering complex, large-scale technical products in a fast-paced, dynamic environment.
- Experience building or implementing CRM systems (Salesforce, HubSpot etc..) in a swift and impactful manner.
- Analytical thinker who works well in a fast-paced, data-driven, and entrepreneurial culture
- Demonstrated ability to work with cross-functional teams and manage multiple projects.
- Bias for action and willingness to get hands dirty to get the job done.
- Sounds business judgment and proven ability to effectively communicate and influence others with superior verbal and written communication skills.
- Superior verbal and written communications skills
- Bachelor's degree in Information systems, Computer Science, Engineering or equivalent experience
- Mater's in business administration - preferred
