Job Description
Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview:
As part of our exciting expansion plan, we are hiring for a Director, Strategic Talent Partner. Ideal candidates will have solid, demonstrable experience with HR management and employee relations. You will collaborate with senior leaders on a daily basis to express new ideas and suggest solutions, develop critical people strategies, and enhance our company culture.
What You Will Do:
- Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance whilst partnering with the legal/HR compliance teams as needed/required
- Consult with line management on a weekly/monthly basis on a wide variety of topics including and not limited to to provide daily people lifecycle guidance, contract terms for new hires, restructuring, promotions, succession planning, transfers etc.
- Works closely with management and employees to improve work relationships, improve employee experience, build morale, increase productivity, retention, and lifecycle management whilst analyzing and improving the employer brand
- Analyze trends and metrics in partnership with the People team, developing solutions as needed
- Identifies training needs for business units and individual executive coaching needs
- Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met
- Resolve complex employee relations issues and address grievances, liaising directly with all related parties
- Provides HR policy guidance, interpretertion, and day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)
Requirements:
- Minimum 8 years of experience in an HRBP function, ideally in an leadership role
- Supply Chain/Tech/Manufacturing or eCommerce background is preferred but not essential
- Experience in working in a fast-growing environment and with experience in scaling up a business in a short space of time is highly advantageous
- Independent, fast pace, knowledge in local labor law and able to lead and operate under a highly ambiguous environment
- Fluency in English, both in speaking and writing
Leadership Principles:
- Influence without Authority: you can communicate ideas clearly. In addition, you are able to drive alignment through data and insights, and to create an environment where knowledge trumps position.
- Disagree & Commit: you know that constructive tension is essential to good decisions. You are comfortable challenging across all levels when you disagree, and do not compromise your beliefs ‘just to get along’. Once any decision is finally made, you are a supporter of it.
- Wow the Customer: your internal customers are at the beginning and end of every decision you make. You exert every effort to build strong, sustainable and mutually beneficial relationships with stakeholders, and they are continually wow-ed by your commitment and passion.
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
- https://www.coupang.jobs/en/privacy-policy/
Equal Opportunities for All
- Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.
