Retail Planning Program Analyst

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living more accessible than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Our Taipei office is located in Taipei 101, the heart of Taipei City. We’re also easily accessible by the MRT, sitting right next to the Taipei 101/World Trade Center Metro Station.

Position: Retail Planning Program Analyst

The team is looking for a Program Manager who is customer obsessed, motivated, and with a strong technical foundation in data analysis (SQL capable). This role will work closely with our Business Development team building operational plans to launch and scale new initiative programs. This individual will be responsible for leading a cross-functional team of various stakeholders including; sourcing team, vendor managers, in-stock managers, FC managers, and various business leaders. This role requires an individual with excellent attention to detail, a knack for using numbers to drive operational process planning. Additionally, this candidate will be self-starter, comfortable operating in ambiguous environments, and will own working with multiple operational processes across a wide range of stakeholder teams. The candidate will have a successful track record of collaborative relationship building, program and project management, experiencing leading projects and teams, and reporting and analysis capabilities.

Job Responsibilities

• Use data to drive improvement in operational performance and lead projects in a wide range of topics and initiatives to further expand our business and enhance both our customer’s and partner teams experience.

• Creates scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible

• Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders.

• Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.

• Ensures that multiple projects within program roadmap meet specified timelines to deliver results.

• Determines and monitors project / program schedules, progress and risks to ensure results are delivered on time. Maintains, adjusts and updates project plans as needed and works with appropriate business partners to develop and collect performance metrics.

• Represents business unit, department or functional area on cross-functional project teams. Provides functional expertise to assess potential financial and operational impact and provides a framework for problem solving.

Minimum Qualifications:

• Minimum 7 years of experience in management consulting, business analysis, program management, e-commerce strategy & operations

• SQL is a must, or another data-building experience is a plus

• General problem solver with strong strategic thinking and analytical skills who can deep dive into different problem domains

• Business experience project/ program management, operations, or customer service preferably with eCommerce experience

• Highly organized and problem solver - Ability to organize and plan across multiple stakeholders

• Experience in designing and executing operational project plans by providing direction, delegating and removing obstacles to get work done

• Ability to adapt to fast-changing environment

• Ability to work independently and as a team

• International experience leading cross-functional projects