Description
Please complete the attached the Internal Transfer Request Form and submit it.
Please make sure you are applying with your Coupang e-mail address.
Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
About the Team
eCommerce Engineering group aims to reshape our customer’s shopping experience, ultimately making them say, “How did I ever live without Coupang” which is Coupang's mission statement. Created by strong engineering team from different skillsets out of global talents, eCommerce Engineering is evolving at an unparalleled pace to become the world class eCommerce Platform in the markets we serve.
eCommerce Engineering is responsible for Coupang core eCommerce services, fast-growing emerging business services Coupang constantly invest to wow our customers, like Coupang Eats, Coupang Fresh...etc., any other confidential business and new business going through incubation, as well as international eCommerce expansion efforts. The Org's vision is to build the world class eCommerce Platform by obsessing over reliable and effortlessly shopping experiences, through a highly productive engineering team. Core values are Customer Focus, Ownership and Collaboration.
Job Overview
In this role, you will be the main driving force behind the biggest tech organization in Coupang – eCommerce Engineering. Define, iterate and improve operation excellence in large organization.
- Lead a small high-performing team of TPMs to drive Coupang’s complex technical/engineering initiatives/strategic projects and programs across the company that both directly and/or indirectly impacts millions of customers’ lives in a fast-paced consumer environment
- End-to-end responsibility: from diagnostic and strategy development to execution and accountability for quarterly and annual goals
- High exposure to various tech and business leaders depending on the focus project
Key Responsibilities
- Work closely with Engineering Leaders and fellow TPMs to conceptualize across cross-functional technical/engineering projects/initiatives with layers of dependencies, and plain their execution
- Organize and align multiple stakeholders to drive timely execution
- Have a solid understanding of system design/architecture to exercise technical judgement as necessary
- Identify platform/systems needs and/or define process to improve efficiency and enable scalability; Use data to inform platform/systems needs and prioritize system requirements
- Develop and implement new tools/process/mechanisms for efficient and successful delivery and management of technical/engineering programs/projects/initiatives to support the strategic direction of the organization and help achieve the overall business goal; Act as an internal accelerator across multiple organization to help implementation of new program/project tools and processes
- Create and manage long-term goals of the organization
- Ensure goals are met in areas including customer satisfaction, safety, quality, and team member performance
- Prioritize technical/engineering programs and activities in accordance with the mission and goals of the organization
- Set accountability through communication of progress transparency and visibility on the next set of actions and milestones
- Work with internal stakeholders (tech, finance, legal, marketing teams) to drive scalable solutions and resolutions
- Define metrics to measure the efficacy of internal resources and lead teams to improve metrics by making modification to current processes; Identify opportunities for optimization and evolve the existing processes, practices and frameworks that help promote collaboration, transparency, and ways of working
- Manage resource allocation and risks to optimize delivery
Qualifications
- Fluent written and spoken English
- BS degree in Computer Science/Engineering or any related field
- Strong technical aptitude and ability to understand technical challenges and risks (must)
- Strong technical understanding of complex, large-scale/massive distributed-systems OR Micro-services architecture, especially around topics of scalable resilience, and use that technical knowledge to drive technical discussions and provide technical insights into technical programs/projects centered around technical platforms (must)
- Background in fundamental engineering concepts including SDLC, testing methodologies, API monitoring metrics and SLAs
- 10+ years of experience in driving, delivering and executing end-to-end large-scale, complex technical programs/projects in a fast-paced consumer (tier-0 consumer-facing services)
- 3+ years of experience as a TPM or engineering manager managing a small group of TPMs in a fast-paced engineering organization
- Experience in solving complex, challenging and ambiguous technical/engineering problems, ability to dive deep into the issue, identify root causes and come up with realistic solutions that directly address the core issue; Strong problem-solve who adapts his/her approach and experience to evolving environments hence setting high bar for the team
- Experience synthesizing information quickly, distilling key takeaways, and presenting insights to senior leadership
- Experience working with large sets of structured and unstructured data and synthesizing into business insights
- Strong communication skills with the ability to communicate complex information in a clear and concise manner, bringing the audience along; Strong interpersonal skills - must be able to run meetings and work streams with senior leadership across the company
- High standards and a bias toward action
- Ability to meet tight deadlines, prioritize workload and achieve effective results in fast-paced and dynamic environment; effective multi-tasking skills are vital
- Leadership experience
- Experience working with global teams distributed across multiple time zones, countries and cultures; Demonstrate ability to work across multiple teams and cross-organization stakeholder management
Recruitment Process and Others
- Recruitment Process: Application Review - Phone Interview - Onsite Interview - Offer
- (The recruitment process may be different depending on the job and may be changed due to scheduling and circumstances.)
- Others:
- This job post may be closed early if all openings are filled.
- b. If there is any false information in the application, the offer may be cancelled.
- c. Veteran status or disability will not result in any disadvantages in the recruitment process.
- d. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
- https://rocketyourcareer.kr.coupang.com/privacy-policy
Document Return Policy
- This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
- A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
- A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email ( recruitingops@coupang.com ) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
- In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
Equal Opportunities for All
Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.
