Key Account Manager
Company Introduction
Coupang is striving to build the future of commerce. We are the largest ecommerce company in Korea. Our mission is to create a world where customers wonder, ‘How did I ever live without Coupang?’ We place our customers first and offer them the best possible prices and product selection within a highly convenient and personalized shopping environment. We are continually looking for passionate builders who can work with us to fulfill our goals. Coupang China global selling business aims to get Chinese good sellers onboard on Coupang and provide good selections with competitive price to Korean customers.
Role Overview
- Help existing strategic sellers to grow the business on Coupang
- Drive the seller performance and product quality to ensure best customer experience.
- Drive key category performance (GMV & Penetration) and selections
- A good internal communicator to leverage marketing resources for strategic sellers to grow continuously.
Core responsibilities for this role include:
- Develop seller growth strategies to accelerate the sales and selections, build the CRM database, in collaboration with internal stakeholders.
- Develop and drive assigned category performance, study and analyze the category data, Korean market insights, selection guides, sales trends, etc, draft and execute the category performance boost plan accordingly.
- Plan and execute seasonal online promotions with internal and external stake holders. Key deliverable will include develop seasonal hot selections, deal performance, etc.
- Analyze sales data and operation data regularly to drive GMV by removing blockers, improving key feature adoptions, and seeking opportunities.
- Be a pioneer. Report issues and generate high quality seller insight and make influence on key stakeholders. Co-work closely with them to make breakthroughs.
- Achieve sales goal and summarize seller success routines then generate success seller stories to other teams.
BASIC QUALIFICATIONS
- BA/BS required
- 5+ years’ experience working in sales, cross border business, online business.
- Category management experience/skill (prefer appliance, outdoor/sports, home)
- Ability to think strategically and creatively while executing methodically with high attention to detail, operational excellence, and ability to multi-task.
- Demonstrated ability to work in a cross-functional and international environment.
- Desire to work in a fast-paced, challenging environment.
- Proven track record of taking ownership and driving results, experienced in handling key clients.
- Strong written and verbal communication skills in English
- Quick learner
PREFERRED QUALIFICATIONS
- Fluent in Korean
- Experience using analytical, marketing, and productivity tools including Business Intelligence, Tableau
- Salesforce or other CRM tools, Microsoft OneNote and Microsoft SharePoint
