Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”
Position : Senior Program Manager, Catalog Onboarding and Content Management
The Catalog Onboarding and Content Management team is looking for a Senior Operations Program Manager who is customer obsessed, motivated, has a bias for action and can think systemically to bring to life new areas of business for the team.
This role will lead a team of junior PM and operators to work closely with various cross-functional teams to build, launch and scale new needle-moving initiatives that bring direct impact to Coupang catalog quality and our Customers. Stakeholder teams may include Product, Engineer, Vendor Management, Marketing, PR, Legal, Pricing, In-stock, and Fulfillment Centers.
This role requires an individual with excellent attention to detail, a knack for operational process planning, analytical capabilities, innovation, and strong business acumen. He/she is comfortable operating in ambiguous environments and has the ownership to identify and lead stakeholder teams to implement creative solutions to streamline and accelerate a wide range of business processes. An individual would succeed in the role when he/she is a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence.
What will you do?
- With improving catalog quality and onboarding speed in mind, create scalable and automated solutions for end-to-end management of new programs in partnership with various internal teams. Develops SOP for manual management where automation is not possible.
- Team management.
- When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts.
- Drive improvement in operational performance and lead projects to further expand our business and enhance both our customer’s and partner teams experience.
- Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders.
- Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.
- Ensures that multiple projects within the program roadmap meet specified timelines to deliver results.
Essential Qualifications:
- Minimum 5 years of experience in program/project/process management or business operations preferably in the e-commerce industry.
- English speaking and writing skill are a must.
- At least 1 year of people management experience.
- SQL or other data-building experience is a strong plus.
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
