Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. 

Role Overview

Coupang is looking for three (3) (Senior-) Workday Specialists for level 3 AMS support and continuous improvement projects. You will be based in our Seoul or Shanghai office and build a world where the Coupang workforce says, “how did I ever live without Workday”.

What You Will Do

  • Implement Workday solutions and major system changes (advanced reports, new configurations, new domains, processes etc.)
  • Provide technical level 3 support and maintenance and be an active contributor in the Workday community
  • Manage the Workday release cycles and deliver new functionalities that create measurable business impact
  • Plan and drive the system testing by engaging with level 2 support, key users and the People community across US, China and Korea  
  • Serve as the point of contact between Workday and other internal and external systems (for example payroll systems, SAP, AD, MIM, rostering systems etc.)
  • Execute routine tasks and documentation to create a highly effective work environment
  • Grow your Workday knowledge base continuously and mentor less experienced colleagues 
  • Support level 2 change managers and key users to drive adoption of our solution 
  • Analyze and resolve user issues following the Workday methodology and internal governance protocols
  • Consult with business and process owners on defects and change requests
  • Prepare and execute the annual performance, succession, compensation and stock option events in Workday
  • Manage queries (re-triaging, query analysis) and global data (mass re-organizations, tasks management, business process management etc.)
  • Develop advanced reports and create calculated fields
  • Govern the global security roles, run security tests and align with IT security
  • Identify business process inefficiencies and recommend enhancements

Basic Qualifications

  • Hands-on Workday configuration and maintenance support experience is required
  • Knowledge in two or more HCM domains is required (Core HR, Core Compensation, Advanced Compensation, Talent, Absence, Time Tracking, Learning, Recruiting)
  • Bachelor’s degree
  • Multi-tasking and prioritizing skills
  • Ability to collaborate and partner with stakeholders in a multi-cultural environment 
  • Understanding of HR processes and ability to quickly understand new business requirements

  Privacy Notice (China) 

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. 


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