Is that you?
Are you a visionary personality looking for an opportunity to think big? Can you build a world class last mile operation, significantly complimented by Coupang Flex? Do you enjoy breaking down and solving complex delivery problems during works directly with independent contractors – called delivery partners – to make deliveries to our customer? Do you want to be part of a growing organization designing and launching Coupang Flex models and focusing first on our customer and working backward?
Customers want to buy online and receive their goods quickly. We, Coupang, are leaders in "last-mile" delivery. We own the delivery process end-to-end, all the way to your doorstep, with our fulfillment centers, trucks, Coupang men, and Coupang Flex as well. Coupang Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Coupang Flex, individuals can now be their own boss delivering Coupang packages. Coupang Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.
Coupang Flex Excellence is currently building a high paced and lean leadership team to implement and expand Flex capabilities across key segments of the Coupang Logistics. Coupang is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly), customer-obsessed leader of this team.
We are seeking an experienced Senior Director to establish Coupang Flex Excellence as the preferred provider in this specific space in order to build our network of Delivery Partners to drive product utilization and service optimization within the Coupang delivery networks. Internally, this leader will work with functions that cut across the organization, including technology, transportation, operations and customer service, to drive a great customer experience for our program.
This leader will regularly interact with senior leadership to drive adoption and change throughout the business, while also understanding and role modelling the importance of the front line business and teams.
The successful candidate will approach innovation and thinking outside the box and deepen the network to come up with a solution. He or she will work with leaders across retail and global operations, technology teams, multiple carrier partners, and senior leadership to manage operations projects, drive continuous improvement, and enhance carrier performance. The candidates must demonstrate a superior track record for building and leading teams, strategic thinking, and success in all phases of business and team development.
As an integral part of Coupang , the Senior. Director of Flex Excellence is responsible for:
-. Driving standardization of operational procedures and partnering with operations and technology partners to build repeatable and predictable structures in areas of ambiguity to increase consistency and reliability of operational performance
-. Hiring, coaching, and developing their team to develop their operational and leadership skills while actively developing the future leadership pipeline.
- Ownership of the supply of Coupang Flex Delivery, and accountable for the overall performance of Coupang Flex in this market
- Partnering with local operations leaders to drive utilization and optimization
- On-going and superior "Health" of the Coupang Flex Delivery Partner pool
- Business expansion in line with the needs of the broader and overall business
- Partnering with key Public Policy, Public Relation, Legal and other internal stakeholders to ensure the correct governance of the Coupang Flex product
- Management of a local Coupang Flex team
The ideal candidate will be able to demonstrate a proven, successful background in a senior leadership role within a highly operational and technology focused environment. They should also be able to display the following skills and experience.
-. Bachelor's degree required
-. Proven background and prior experience in a senior leadership role within a parcels, logistics, last mile delivery, or supply chain environment.
-. People Leadership experience
-. Experience in a senior operational management / product / program or business development role
-. Proven experience in executing technology solutions in an operational business environment
-. Proven experience building and leading teams to launch new services or product offerings
-. Experience managing, negotiating, and communicating with internal/external business partners
-. Master’s degree/MBA in business, operations, logistics, supply chain, or related field.
-. Experience of data-driven decision-making skills
-. Demonstrable track record of success in a senior operations capacity
-. Excellent technical comprehension, and both verbal and written communication skills
-. Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines