Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley. 


Job Overview:   As our Chief of Staff for Platform, Search and Discovery, you would have strong knowledge of the eCommerce business.  This unique role is a blend of strategic thinking and planning, program & operational management, executive communications, and team culture. This role is the “right hand” person to the SVP, a valued member Platform, Search, and Discovery team, and a trusted stakeholder to executives and employees across the company globally, specifically in Engineering, HR, and Finance.

What we’re looking for in the ideal candidate:

  • Top Performer - Demonstrated ability to excel in past and current roles, exceeding expectations and delivering business results with a “how” that makes others want to partner with them. Experience working on high-profile projects with senior level executive visibility and engagement.
  • Leadership Principles - Create clarity, generate energy, deliver success while living and demonstrating our cultural values, bringing the best out in others. Willingness to share context and vision in ways that help teams do their best work most effectively.
  • Brings People Together - Fosters a collaborative environment and known for bringing people together in tough moments. Ability to consistently stay positive and inspire passion and creativity in others. Displays adaptability, unquestionable ethics & integrity.
  • Communications Expertise - Storytelling, strategy and execution across written and verbal internally and externally. Ability to represent our leadership and team while working with internal customers, cross company leaders and their offices.
  • Organization Skills - Builds partnerships, aligns difficult groups, builds consensus and trust, keeps the pulse of a large group. Broad business and marketing background, and a deep understanding of how Coupang works.
  • Systems Thinking and Operations Expertise - Ability to define and run effective, efficient and repeatable management processes. Desire to constantly improve and evolve systems through feedback and iteration.


Responsibilities Include

  • Provide leadership and strategic vision to the organization; including but not limited to operational, managerial and administrative procedures, reporting structures and operation controls to the company.
  • Leadership role that will drive results, spur growth and increase the overall efficiency of the organization
  • Provide support for the SVP on top priorities and goals
  • Set priorities - for the year and focus areas for each period; ensuring broad alignment within the organization and through partners and related teams.
  • Provide thought leadership and strategic thinking while driving the process to refine the strategy, OKR’s, budgets and execution plans for the team, as well as how we will measure success against it and report on progress.
  • Motivate and encourage employees at all levels as one of the key leaders in the company including but not limited to professional staff, management level employees and executive leadership team members.
  • Drive team structural adjustments & culture - Operational Org Changes and Leadership Team Design, Lead Culture focus and Lead efforts to create the best place to work for our team.
  • Lead cross company rhythm of business - working across teams to ensure alignment on strategic and broad initiatives across the company.
  • Provide honest and thoughtful guidance and advice to the SVP - on products, campaigns, communications, people, and team pulse.
  • Own and incubate any special projects critical to the business; operationalize and integrate these special projects into the main work stream at the right point.


  • Bachelor's Degree in Computer Science, Business, Finance or Organizational Development; prefer MBA
  • At least 7 years of experience in strategic planning and development, including department communications, leadership team meetings, presentations, with cross-functional global teams
  • At least 5 yrs. budgeting and/or financial experience in a corporate environment
  • Exceptional executive presence, business acumen and presentation skills.
  • Experience in building relationships and working with executives at all levels.
  • Ability to work across organizational boundaries to build alignment and drive closure on issues.
  • Experience working with large distributed technology teams
  • Ability to deal with ambiguity and navigate through uncertain situations to drive for clarity
  • Ability to impact and influence at all levels of Coupang, bringing others along and driving for collective impact
  • Strong business acumen and mental agility to ramp quickly across our diverse businesses
  • 5+ years project management experience
  • Proficient in Microsoft Suite


  • BSc/BA in business administration or relevant field; MSc/MA is a definite plus 



Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Coupang are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.