Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year.

We are doing this for millions of consumers in Korea. Korea is home to one of the largest and fastest growing e-commerce opportunities anywhere in the world.

Job Overview

As our Head of Engineering for Search Quality for our Search & Discovery team, you will be responsible for leading multiple teams of engineers to globally to improve the search quality. A successful candidate will have an established background in information retrieval, search relevance, natural language understanding, machine learning and large scale structured data processing. You will hire and lead search quality teams globally.

What You Will Do

Lead overall search quality end to end, from understanding customer query, offline creating ranking signals, building search experiment framework to tune core search ranking algorithms.
Define long term strategy and vision for Coupang search quality to wow customers, develop and communicate goals and roadmap.
Define and improve key search quality metrics.
Establish best practice to improve search quality and promote it across the whole organization.
Refine experiment launch review process to increase the throughput of experiments and ensure the quality of experiments by insisting highest standard.
Recruit and coach individual contributors and managers globally, develop search quality talents, maintain a world class engineering team.
Manage and execute against project plans and delivery commitments.
Advocate search quality and promote understanding of search quality across the company.

Basic Qualifications

Master’s Degree in Computer Science
5+ years experience working on Search Relevance, Query Understanding and Information Retrieval.
8+ years of experience building large distributed web based systems and experience in C++ and/or Java programming
2+ years experience managing global software development teams with track records of successful delivery
Excellent understanding of information retrieval, established skill at search relevance, query understanding and machine learning
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences

Preferred Qualification

Ph.D. in Computer Science, Computer Engineering, Electrical Engineering, etc
A track record of communicating well with executives and non-technical leaders

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at usrecruiting@coupang.com.

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Are you legally authorized to work in the US for Coupang?

Do you now, or in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for Coupang in the United States?

1.(필수) 본인은 회사가 진행하는 채용절차에 지원한 후보자로서 채용절차 진행상 개인정보 제공이 필요하다는 것을 이해하고 있으며, 이를 위해 「개인정보 보호법」 등 관련 법령에 따라 아래의 개인정보를 회사가 수집 및 이용하는 것에 동의합니다.

개인정보 수집항목보유기간
가. 일반 개인정보 : 성명, 연락처, 이메일 주소
나. 학력사항 : 학교, 재학기간, 전공, 성적, 졸업여부
다. 경력사항 : 근무기간, 근무처, 직위 및 직책, 담당업무
라. 자격사항 : 자격면허(취득일자, 종류), 어학사항(시험명, 점수)
마. (특별전형 채용일 경우에 한해) 국가유공자 여부
처리목적
(1) 입사지원자의 본인 확인 및 자격증빙 확인
(2) 채용 전 배경조회
- 대면면접을 통과한 후보자 중 Coupang Global LLC 지원자, 쿠팡 LLC 또는 쿠팡 주식회사 또는 그 계열사 및 자회사에 지원한 외국인에 한하며, 이외 케이스는 배경조회 하지 않음.
(3) 채용 전 평판조회
- 대면면접을 통과한 후보자 중 회사에 지원한 한국인에 한함.
(4) 입사지원서 수정
(5) 합격 여부 확인
(6) 채용 전형 과정에서 입사지원자와의 원활한 의사소통
(7) 지원 내역 확인
(8) 채용 관련 요청·문의 처리
보유기간
채용 종료일로부터 3개월 보관 후 지체 없이 삭제

후보자는 이 개인정보 수집 및 이용을 거부할 수 있는 권리가 있으며, 거부시 채용절차 진행이 불가능합니다.

1.(Required) I, as an applicant who applied for a job at Coupang in accordance with Coupang’s hiring process, understand that the hiring process requires my personal information to be provided and consent to Coupang’s collection and use of my personal information as follows pursuant to the Personal Information Protection Act and other applicable laws.
Types of information collected
A. General personal data: name, contact information, and email address
B. Educational background: name of school, period of attendance, major, GPA, and graduation status
C. Work experience: employment period, place of employment, job position and title, and responsibilities
D. Qualifications: license (date of acquisition and type) and language proficiency (name and score of the exam)
E. National merit status (for special hiring program applicants only)
Purpose
(1) To verify the applicant’s identity and qualifications
(2) To conduct pre-employment background checks
- This is applicable only to expatriates who applied for Coupang Global LCC or Coupang Corporation and passed on-site interviews. Other types of applicants are not subject to pre-employment background checks.
(3) To conduct pre-employment reference checks
- Only for Korean applicants who passed on-site interviews and applied for Coupang
(4) To update the applicant’s job application form
(5) To confirm whether the applicant has passed the hiring process
(6) To communicate with the applicant throughout the hiring process
(7) To check application records
(8) To respond to and address requests/inquires or settle disputes regarding the hiring process
Retention period
To be deleted without delay after storing for 3 months from the completion of the hiring process

You have the right to object to the collection and use of your personal information, and your objection may prevent the hiring process from progressing normally.

2.(필수) 본인은 아래의 개인정보를 수집 및 이용에 동의합니다. 이 동의사항에 동의하더라도, 후보자가 서베이 응답을 원하지 않을 경우 서베이 제출을 하지 않을 수 있습니다.

개인정보 수집항목
(대면면접을 진행한 후보자의) 이메일 주소
처리목적
쿠팡 채용에 대한 후보자 만족도 서베이 진행 및 채용절차 개선, 후보자 경험 분석 및 내부통제
보유기간
채용 종료일로부터 3개월 보관 후 지체 없이 삭제

후보자는 이 개인정보 수집 및 이용을 거부할 수 있는 권리가 있으며, 거부시 채용절차 진행이 불가능합니다.

2.(Required) I consent to the collection and use of the following personal information. Although I consent to the following, I may not participate in the survey if I do not want to.

Types of data collected
Email address (of the applicant who had on-site interviews)
Purpose
To conduct a survey of applicants’ satisfaction with Coupang’s hiring process for the purpose of improving the process, analyzing applicants’ experience, and performing internal controls
Retention period
To be deleted without delay after storing for 3 months from the completion of the hiring process

You have the right to object to the collection and use of your personal data, and your objection may prevent the hiring process from progressing normally.

3.(선택) 본인은 지원한 회사의 상시 채용 및 관련 직군 채용을 위해 아래의 개인정보를 수집 및 이용하는 것에 동의합니다.

개인정보 수집항목
가. 일반 개인정보 : 성명, 연락처, 이메일 주소
나. 학력사항 : 학교, 재학기간, 전공, 성적, 졸업여부
다. 경력사항 : 근무기간, 근무처, 직위 및 직책, 담당업무
라. 자격사항 : 자격면허(취득일자, 종류), 어학사항(시험명, 점수)
마. (특별전형 채용일 경우에 한해) 국가유공자 여부
처리목적
상시 채용 및 관련 직군 채용
보유기간
채용종료일로부터 3년

후보자는 이 개인정보 수집 및 이용을 거부할 수 있는 권리가 있으며, 거부시 불이익은 없습니다.

3.(Optional) I consent to the collection and use of the following personal information for the hiring process as part of Coupang’s year-round hiring program or for relevant positions at Coupang
Types of information collected
A. General personal data: name, contact information, and email address
B. Educational background: name of school, period of attendance, major, GPA, and graduation status
C. Work experience: employment period, place of employment, job position and title, and responsibilities
D. Qualifications: license (date of acquisition and type) and language proficiency (name and score of the exam)
E. National merit status (for special hiring program applicants only)
Purpose
To hire the applicant as part of the year-round hiring program or for other relevant positions
Retention period
Three years from the completion date of the hiring process

You have the right to object to the collection and use of your personal information, and your objection shall not result in any disruption or restriction.

4.(선택) 본인은 회사가 아래와 같이 개인정보를 제3자에게 제공하는 것에 동의합니다. 대면면접을 통과한 후보자 중 Coupang Global LLC 지원자, 쿠팡 LLC 또는 쿠팡 주식회사 또는 그 계열사 및 자회사에 지원한 외국인(*)은 배경조회 정보를 추가로 제출할 수 있으며, 회사는 후보자가 배경조회 서비스를 이용할 수 있도록 방법을 마련하고 있습니다. (*)이 케이스에 해당하지 않으시는 분들은 동의를 하시더라도 정보를 제공하지 않습니다.

제공받는 자
AIM Screening Limited
개인정보 이용 목적
Coupang Global LLC 지원자, 쿠팡 LLC 또는 쿠팡 주식회사 또는 그 계열사 및 자회사에 지원한 외국인에 한하여 아래의 서비스를 제공
가. 학력 조회
나. 자격사항 진위 여부 조회
다. 근무경력 조회 및 평판 조회
라. 파산, 회생, 채무불이행자 명부 등재 여부 등 조회를 포함한 신용 조회
마. 타 기업 등기임원 또는 주주 여부 조회
바. 국제 제재 대상 인물 여부 조회
사. 여권 진위 여부 조회
아. Social Media, Social Network Service 등 조회
자. 방송매체, 블로그, 인터넷 게시물 등에서 Adverse Media 조회
제공하는 개인정보의 항목
성명, 이메일 주소, 지원 포지션 및 그 소재지국, 타이틀(Mr/Mrs/Ms), 성별
보유 및 이용 기간
채용 종료일로부터 3개월 보관 후 지체 없이 삭제

후보자는 이 개인정보 제3자 제공을 거부할 수 있는 권리가 있으며, 거부시 채용과정에서 불리하게 평가될 수 있습니다.

4.(Optional) I consent to the provision of my personal information to a third party as follows. Expatriates who applied for Coupang Global LLC or Coupang Corporation and passed on-site interviews (*) may be required to submit additional information for background checks. Coupang is seeking a way to enable applicants to use a background check service.
(*) Personal information of the other types of applicants are not to be provided even if they consent.

Recipient
AIM Screening Limited
Purpose
To provide the following services to Coupang regarding expatriates who applied for Coupang Global LLC or Coupang Corporation and passed on-site interviews:
A. Education verifications
B. Qualifications verifications
C. Work experience verifications and reference checks
D. Credit verifications, including bankruptcy and insolvency checks and investigations into insolvency registers
E. Directorship checks to verify whether the applicant is a registered executive or shareholder of other businesses
F. Identity verification to check whether the applicant I s an internationally sanctioned individual
G. Passport verification
H. Social media and social network service background checks
I. Adverse media checks against broadcast media, blogs, and online posts
Types of data provided
Name, email address, position and location (country) of the job that the applicant applied for, title (Mr/Mrs/Ms) and gender
Retention and usage period
To be deleted without delay after storing for 3 months from the completion of the hiring process

You have the right to object to the provision of your personal information to a third party, and your objection may result in the restriction of opportunities in the hiring process.

5.(선택) 본인은 회사가 아래와 같이 개인정보를 제3자에게 제공하는 것에 동의합니다.

제공받는 자
쿠팡, 쿠팡풀필먼트서비스(CFS), 쿠팡로지스틱스서비스(CLS), 쿠팡페이, 쿠팡 Private Label(CPLB), Coupang Global LLC, Coupang (Shanghai) Co., Ltd., Coupang (Beijing) Co., Ltd. (당초 지원한 회사를 제외한 나머지 회사)
개인정보 이용 목적
유사 포지션에 대한 채용 검토
제공하는 개인정보의 항목
가. 일반 개인정보 : 성명, 연락처, 이메일 주소
나. 학력사항 : 학교, 재학기간, 전공, 성적, 졸업여부
다. 경력사항 : 근무기간, 근무처, 직위 및 직책, 담당업무
라. 자격사항 : 자격면허(취득일자, 종류), 어학사항(시험명, 점수)
마. (특별전형 채용일 경우에 한해) 국가유공자 여부
보유 및 이용 기간
채용종료일로부터 3년

후보자는 이 개인정보 제3자 제공을 거부할 수 있는 권리가 있으며, 거부시 불이익은 없습니다.

5.(Optional) I consent to the provision of my personal information to a third party.

Recipient
Coupang, Coupang Fulfillment Services (CFS), Coupang Logistics Service (CLS), Coupang Pay, Coupang Private Label (CPLB), Coupang Global LLC, Coupang (Shanghai) Co., Ltd., Coupang (Beijing) Co., Ltd.
(Entities other than the one the applicant applied for)
Purpose
To consider hiring for other similar positions
Types of data provided
A. General personal data: name, contact information, and email address
B. Educational background: name of school, period of attendance, major, GPA, and graduation status
C. Work experience: employment period, place of employment, job position and title, and responsibilities
D. Qualifications: license (date of acquisition and type) and language proficiency (name and score of the exam)
E. National merit status (for special hiring program applicants only)
Retention and usage period
Three years from the completion date of the hiring process

You have the right to object to the provision of your personal information to a third party, and your objection shall not result in any disruption or restriction.

6.본인은 동의한 범위에 대해 회사가 아래와 같이 평판조회를 실시하는 것에 동의합니다. 대면면접을 통과한 후보자 중 회사에 지원한 한국인(*)에 대해 평판조회를 추가로 실시할 수 있으며, 회사는 평판조회의 방법을 마련하고 있습니다. (*)이 케이스에 해당하지 않으시는 분들은 동의를 하시더라도 평판조회를 실시하지 않습니다.

- 평판조회는 현재 근무지를 제외한 이전 근무지에 대해서만 실시됩니다. 다만, 후보자의 이전 근무지가 없는 경우 현재 근무지에 대해서 실시됩니다.
- 평판조회시 취득한 내용은 오직 채용과 관련된 목적으로만 사용됩니다.
- 평판조회를 통해 수집하려는 개인정보: 담당업무, 업무능력 및 성과, 리더십, 커뮤니케이션 스킬, 대인관계, 인성, 도덕성, 퇴사사유 등
- 보유 및 이용기간: 위 일반 개인정보의 보유기간 만료시까지
- 평판조회를 통해 수집된 정보는 제3자는 물론 후보자 본인에게도 제공되지 않습니다.
- 후보자 본인이 지정하는 평판조회 대상자 외에도 별도로 회사가 지정한 자에게도 평판조회가 실시될 수 있습니다.
- 평판조회의 내용 및 채용 당락과의 연관관계에 대하여 후보자는 이의를 제기할 수 없습니다.

본인은 상기 조건에 동의하지 않고 본인의 평판조회를 거부할 수 있는 권리가 있으며, 거부시 채용과정에서 불리하게 평가될 수 있음을 확인합니다.

6. I consent to reference checks on me within the following scope.
- The applicant’s references will be checked with his/her previous employers only, excluding the current employer. His/her current employer, however, shall be contacted for reference checks if he/she does not have any previous employer.
- The information acquired from reference checks shall be used for hiring purposes only.
- Personal information to be collected from reference checks: job responsibilities, job performance and results, leadership skills, communication skills, interpersonal skills, personality, morality, and reason for leaving the job
- Retention and usage: until the retention period for general personal information above expires
- Information acquired from reference checks shall be provided to neither a third party nor the applicant.
- References can be checked with a party named by Coupang other than the parties that the applicant choose.
- The applicant shall not raise objections to the findings of reference checks or their influence on the final decision on the applicant.

I understand that I have the right to object to my references to be checked and that my objection may result in the restriction of opportunities in the hiring process.

7. 본인은 본 동의서의 사본이 다양한 자료수집의 편의를 위해서 원본과 동일하게 유효하다는 것을 인정합니다.

7. I acknowledge that a copy of this consent form shall be considered as effective as the original for convenience of collecting various documents.

Document Policy

1. 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
2. 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
3. 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 (recruitingops@coupang.com) 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
4. 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일 간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

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Head of Engineering, Search Quality (Search)

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