Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Powered by an outstanding end-to-end e-commerce and logistics network and a fanatical culture of customer centricity, Coupang has broken tradeoffs around speed, selection and price. Today, we provide exceedingly fast shipping speeds on millions of items including fresh groceries, delivered within hours nationwide, 365 days a year.
We are doing this for millions of consumers in Korea. Korea is home to one of the largest and fastest growing e-commerce opportunities anywhere in the world.
Job Overview
As our Head of Engineering for Search Quality for our Search & Discovery team, you will be responsible for leading multiple teams of engineers to globally to improve the search quality. A successful candidate will have an established background in information retrieval, search relevance, natural language understanding, machine learning and large scale structured data processing. You will hire and lead search quality teams globally.
What You Will Do
- Lead overall search quality end to end, from understanding customer query, offline creating ranking signals, building search experiment framework to tune core search ranking algorithms.
- Define long term strategy and vision for Coupang search quality to wow customers, develop and communicate goals and roadmap.
- Define and improve key search quality metrics.
- Establish best practice to improve search quality and promote it across the whole organization.
- Refine experiment launch review process to increase the throughput of experiments and ensure the quality of experiments by insisting highest standard.
- Recruit and coach individual contributors and managers globally, develop search quality talents, maintain a world class engineering team.
- Manage and execute against project plans and delivery commitments.
- Advocate search quality and promote understanding of search quality across the company.
Basic Qualifications
- Master’s Degree in Computer Science
- 5+ years experience working on Search Relevance, Query Understanding and Information Retrieval.
- 8+ years of experience building large distributed web based systems and experience in C++ and/or Java programming
- 2+ years experience managing global software development teams with track records of successful delivery
- Excellent understanding of information retrieval, established skill at search relevance, query understanding and machine learning
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
Preferred Qualification
- Ph.D. in Computer Science, Computer Engineering, Electrical Engineering, etc
- A track record of communicating well with executives and non-technical leaders
Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at usrecruiting@coupang.com.